Nebroo Hearing Aids

Nebroo Hearing Aids: direct-to-consumer CIC hearing aids for mild to moderate hearing loss

Nebroo is a tech startup that sells CIC (Completely-In-Canal) hearing aids designed for people with mild to moderate hearing loss. The company sells directly to consumers, with no physical stores or middlemen, and does not pay doctors or audiologists to recommend its products. Its approach relies on a low price and on eliminating the need for an audiologist visit or a prescription to make a purchase.

Models and technical features

The catalog is organized into several models. The Nebroo Pro 3.0, presented as the smallest model, features the Vox Humana chip, 3.0 background noise reduction, push-button volume control, a standard mode, and a 19-hour battery life, extendable to 76 hours with the charging case. The Nebroo Pro Bluetooth adds wireless connectivity and is offered as a new model. At the top of the range are the Nebroo Infinity and the Nebroo Infinity BTE (behind-the-ear), both with the Infinity chip, described as the most advanced, and four operating modes: standard, outdoor, music and movies, and restaurant. The mid-range Nebroo Pro 2.0 uses the Vox Humana chip with 2.0 noise reduction and 16 hours of battery life (64 with the case).

The company states that its devices work right out of the box and include different sizes of ear tips to adapt to the shape of the ear. The Infinity model features instant frequency and noise control, and one-button mode switching.

Purchase without a prescription or audiologist

Nebroo maintains that no hearing test or prescription is needed to buy its hearing aids, and that anyone over 18 with perceived mild or moderate hearing loss can order them. The company does not sell devices for severe hearing loss. Orders ship from its warehouse within one business day and delivery takes between 7 and 12 business days.

Guarantees, financing, and support

All purchases include a 120-day money-back guarantee: if the product does not deliver the expected results, the customer can request a refund by writing to info@nebroo.com within that period. In addition, a free one-year warranty covering manufacturing defects is offered, with product replacement. The hearing aids are eligible for HSA and FSA medical expense accounts, allowing payment with pre-tax funds; after purchase, the confirmation page guides the customer through completing the reimbursement process. Customer support is available 24 hours a day, 7 days a week, by phone and email.

Commercial presentation and professional endorsement

The company claims to have surpassed 100,000 customers and presents its product as a low-cost alternative to devices that, according to its comparison, cost between $4,000 and $5,000 or more. The site includes a testimonial from Dr. Carolyn Hall, AuD, a certified audiologist, who recommends the Pro 3.0 model for its voice clarity, comfort, and price. The company notes that results may vary from person to person.

Catalog and accessories

In addition to hearing aids, the online store offers an accessories section and a courses section. The site allows customers to track order status and read reviews from verified customers.