Puls

Puls: home services platform with verified local technicians

Puls is an American home services platform that connects homeowners with verified local technicians who have undergone background checks. The company presents itself as an alternative to traditional repair shops and lead marketplaces, as it manages the entire process, from technician assignment to guaranteeing the work performed. According to its own presentation, the platform has been used by more than two million households and has accumulated over 50,000 five-star reviews.

Available services

Puls's catalog covers more than 30 home services, organized into repairs, installations, maintenance, and improvement projects. The main categories include:

• TV mounting
• Appliance repair
• Handyman services
• iPhone repair
• Smart home installation
• Garage door repair
• Plumbing services
• Electrical work

Handyman services include tasks such as furniture assembly, wall hanging, interior painting, appliance installation, drywall repair, fan installation, window treatment installation, lighting installation, pressure washing, and gutter cleaning, among other common household projects. Availability of each service varies by location and can be checked by entering your zip code on the website.

How it works and booking

The hiring process is designed to be completed online in just a few steps. The user indicates the service they need, enters their zip code, and the platform matches them with a local technician specializing in that task. According to the company, its predictive match technology allows the professional to arrive as early as same day or next day. Booking can be done through the website or the app, with no phone call required, and the user can track the technician's arrival in real time.

Some services show the price upfront; others, such as appliance repair, are assessed and quoted during the appointment with an $89 diagnostic fee, which is waived if the customer decides to proceed with the repair.

Guarantee and protection plans

All work performed through Puls is backed by a 90-day workmanship guarantee. Members of the Protection and Click & Fix plans have an extended guarantee of up to 180 days. In addition, the company offers Puls Whole Home, a hybrid plan that combines a home appliance and systems warranty with a services membership, and includes 15% off all Puls services year-round.

Coverage and business model

Puls operates in most major metropolitan areas in the United States. The company states that its technicians are local and that it maintains uniform quality standards nationwide, with direct responsibility for every repair. Unlike lead marketplaces that sell referrals, Puls presents itself as responsible end-to-end for the process and the results.