Smart Start

Smart Start: Ignition Interlock Device Provider in the United States

Smart Start presents itself as a provider of ignition interlock devices (IID), also known as car breathalyzers. The company operates in the United States and offers solutions for individuals who must comply with a legal ignition interlock requirement following a driving under the influence (DUI) conviction. According to its own communication, it has served over one million clients who regained their driving privileges.

What Is an Ignition Interlock Device

An ignition interlock device is a portable breathalyzer integrated into the vehicle that prevents the engine from starting if it detects alcohol on the driver's breath. The user must blow into a mouthpiece before starting the car. The device measures the breath alcohol concentration (BrAC) and records vehicle activity each time someone attempts to start it or drives. If the driver is sober, they can start the vehicle; if there is alcohol in their system, the vehicle will not start. The permitted limits vary according to state or local laws. Additionally, the device requests random retests after driving begins, and the company recommends pulling over to perform them safely.

Devices and Features

Smart Start describes its equipment as discreet and easy to use, with guided tests and the ability to switch between English and Spanish. The company also offers other products: portable alcohol monitoring and Intelligent Speed Assistance. For the justice system, it provides solutions aimed at attorneys and family law.

Coverage and Installation Network

The company has more than 3,000 locations across the United States, where it performs same-day installations by trained technicians. Its website includes a location finder by state and also mentions international locations. The listed coverage spans most states, including Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington D.C., West Virginia, Wisconsin, and Wyoming.

Costs and Payment Options

The site's catalog listed daily lease rates starting at $1.99, with no long-term contracts and biweekly payment options. The company clarifies that daily rates may change and vary by state, and do not include taxes or additional fees. It also mentions the availability of financial assistance.

Customer Support and Additional Services

Smart Start offers customer support 24 hours a day, 7 days a week, with experts in state programs and multilingual support. Current clients can manage their account through the SmartWeb portal, where it is possible to make payments, change the payment method, or locate the nearest service center. The company also provides resources on device removal, FAQs, training videos, and a referral program. For the automotive sector, it offers mechanic repair and bypass services.

Presence and Approach

The company defines itself as the number one provider of ignition interlock devices and highlights a 4.6 out of 5 rating on Trustpilot. Its approach, according to its presentation, is to accompany the client throughout the entire process, from installation to device removal.