SafeStreets

SafeStreets, an ADT Authorized Provider for home security

SafeStreets operates as an ADT Authorized Provider and specializes in the professional installation of home security and monitoring systems in the United States. The company presents itself with more than 35 years in business and an average rating of 4.9 stars based on more than 180,000 reviews, according to the data it publishes. Its network includes more than 350 local installation professionals, known as Elite Home Professionals, and 300 trained consultants covering more than 90% of U.S. territory.

Professional installation and nationwide coverage

Unlike do-it-yourself installation solutions, SafeStreets offers professional installation by its team, which sets up and activates the ADT-monitored system. The company states that service can be performed the same day across much of the United States and that installation is free. Its team of local professionals serves single-family homes, townhomes, condos, apartments and also commercial properties.

Protection plans and equipment

The offering is organized into adaptable protection packages. The catalog shows three main plans — Complete, Smart and Secure — which share features such as 24/7 ADT monitoring, customized security systems, maintenance and extended warranty, cellular connection to the monitoring center, app notifications, remote arm/disarm, system scheduling, smart home automation and real-time video monitoring. Some features, such as two-way voice communication and life safety alerts, are listed as optional. The company also advertises $1,200 in free equipment, free installation and a $99 activation, and offers the option to build a custom system.

Products and security areas

The SafeStreets catalog covers four main areas:

• Home security systems, designed to deter intruders from entering through personalized plans.
• Security cameras, with video surveillance systems tailored to each home.
• Fire and life safety, with devices for emergencies.
• Home automation, with an easy-to-use control system.

The company highlights a specific total front door protection solution, which combines ADT-monitored devices to see who is there, watch the approach and decide who gets in.

ADT monitoring and provider experience

SafeStreets backs its services with ADT's infrastructure, which it describes as North America's leading home security and automation provider, with more than 140 years of experience and continuous 24/7/365 monitoring. The company presents itself as an authorized provider accredited with an A+ rating by the Better Business Bureau.

Customer profile and reviews

The testimonials collected on the site highlight the professionalism, patience and ability of the installers to explain things, as well as the absence of pressure to sign up for additional services. The reviews come from platforms such as Trustpilot and Google, with volumes the company puts at more than 122,000 and 63,000 opinions respectively.