Ruth & Eliza

Ruth & Eliza, effortless women's fashion with free shipping in the United States

Ruth & Eliza is an online women's fashion store that sells clothing and footwear through its own website. Its catalog is organized into categories such as dresses, tops, jeans and trousers, skirts, and sandals, and includes specific sections for wedding dresses, maxi, midi, and mini dresses, as well as boots. The company presents itself as a women's fashion brand designed for today's lifestyle.

Catalog and featured collections

The site displays a catalog of 469 products. Among the collections the store itself highlights are bestsellers, wedding season, wedding dresses, tops, and boots, along with a selection of seasonal must-haves. The main navigation leads to categories such as maxi, midi, and mini dresses, jeans and trousers, skirts, and sandals.

The catalog includes specific examples of garments with their prices and discounts applied at the time of analysis:

• Delyra, elegant bodycon lace dress: price from $139.90 to $69.95 (50% off).
• Giavanna, classic front button denim shirt dress: from $118.95 to $59.95 (50% off).
• Liorella, chiffon pleated frill maxi dress for wedding guest: from $169.95 to $82.95 (51% off).
• Quenavyn, sleeveless flowy dress: from $119.90 to $79.95 (33% off).
• Ivalene, classic layered midi dress: from $85.95 to $42.95 (50% off).

The store indicated an end-of-season promotion with discounts of up to 50% and a bundle offer: 10% off when buying two items, 15% off when buying three, 20% off when buying four, and 25% off from five items.

Style guide and editorial content

The site maintains a style guide section with articles aimed at customers. Among the published content are a guide on cocktail dress colors and silhouettes, a selection of five sandal styles that go with any summer outfit, and a proposal for styling halter neck dresses for different occasions.

Shipping, returns, and customer service

Orders are shipped via USPS with full tracking from the moment they leave the warehouse and typically arrive within 7 to 14 business days. Shipping is free on all orders within the United States, with no minimum purchase, and the company states that it does not apply hidden charges or delivery surcharges. Remote zip codes or larger orders may require an additional day.

The return policy allows any item to be returned within 30 days of delivery for a full refund, no questions asked and no restocking fees. Most refunds are processed within 3 to 5 business days of receiving the return. To start the process, the company asks customers to contact them by email with the order number.

Customer service is provided by email, with a response within 24 hours on business days. The team offers help with sizing, order updates, and returns. The site includes an order tracking tool where customers enter their order number and email to check the status.

Sizing and checkout process

Each product page includes a link to a size chart with body measurements for each size. The company notes that its items run true to U.S. sizing and recommends sizing up if you are between sizes. The checkout process is protected with SSL encryption and managed by Shopify Payments, PCI-DSS Level 1 certified; the company states that it never sees or stores card details. Accepted payment methods include Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa.

Corporate and operational information

The store operates under the business name PK Global Ventures LLC, registered in the United States, in the state of Delaware, as a limited liability company (LLC). The site distinguishes between the warehouse address, in Dover, Delaware, and the registered business address, also in Dover. Customer service is available Monday to Friday from 9:00 AM to 5:00 PM (ET) and weekends from 11:00 AM to 4:00 PM (ET).

Locations and premises

Location 1: 409 Northdown Dr, Dover, DE 19904 United States

Location 2: 8 The Grn Ste A Dover, DE 19901-3618, US