AmeriGas Propane

AmeriGas Propane: propane supply for homes and businesses

AmeriGas Propane is an American company dedicated to propane distribution and services related to its residential and commercial use. Its activities include propane delivery, tank installation, grill cylinder exchange, and customer account management through its online MyAmeriGas portal.

The company presents itself as a provider with national coverage, with a network of offices and exchange and refill locations distributed across different parts of the country, and with the ability to find the nearest service location through its location finder.

Home services

For residential use, AmeriGas offers propane tank installation at homes, with a team of trained professionals who support the process. The company sells various tank sizes, including 500-gallon tanks, and provides information on the most frequently asked questions about residential tanks.

The home services catalog includes flexible propane delivery, with several options to adapt deliveries to customer needs, as well as grill cylinder exchange in partnership with retail stores. There is also the option to buy, exchange, or dispose of grill cylinders, connect them, perform leak checks, recertify tanks, and transport cylinders.

The company also covers the use of propane inside and outside the home, appliances that run on this fuel, the environmental benefits attributed to it, and the steps to convert a home to propane.

Commercial and industrial applications

In the business segment, AmeriGas supplies propane for applications such as AutoGas, with information on grants and incentives and on the benefits of this fuel for fleets. The offering extends to construction, with construction equipment and temporary heating; to agriculture, with crop drying and poultry brooding; and to sectors such as restaurants and hospitality, landscaping, warehousing, and manufacturing.

The company also serves cooking, forklifts, lawn equipment, and refueling stations, and offers solutions for building development. For customers with multiple locations, it has a national accounts program.

Account management and digital tools

The MyAmeriGas portal allows customers to order propane, check delivery status, pay bills, and communicate with support agents. The company also offers payment options and payment plans, as well as the ability to set up text message alerts.

Support services include support guides, FAQs about accounts, billing, payments, deliveries, service, installation, moving, and online services, and a residential referral program with rewards for referring family and friends.

Safety and training

AmeriGas devotes a significant part of its offering to propane handling safety. It publishes materials on appliance maintenance, tank storage, weather-related safety, carbon monoxide prevention, and consumer safety, including grill cylinders. It also offers specific training for businesses and a contact channel for first responders and emergency personnel.

Support and collaboration programs

The company maintains recognition programs for military members and veterans, with discounts and employment opportunities under the Hiring Heroes initiative. It also offers marketing services and tank exchange programs for distributors who wish to sell propane in collaboration with AmeriGas.

Customer service

Telephone customer service is available Monday through Friday from 7:00 a.m. to 8:00 p.m. (Eastern Time) and Saturdays from 8:00 a.m. to 5:00 p.m. The company has a dedicated emergency line and a location finder to find offices, exchange and refill locations, and service areas.