Wisp

Wisp: telemedicine for women's sexual and reproductive health

Wisp is an online healthcare platform focused on sexual, reproductive, and women's health. The company presents itself as a service built for women, their partners, and allies, and states it has more than two million users nationwide. Its care model is asynchronous: it requires no appointment or waiting room, and combines prescription treatments with evidence-based wellness products available at any time.

How care works

The process described by the company consists of four steps. First, the user explores care options or answers a symptom quiz. Then, a licensed medical provider reviews the case and, if necessary, contacts the patient the same day by phone or secure chat. Next, the prescription is sent to the chosen pharmacy the same day or the treatment is shipped free to the home in discreet packaging. Finally, the care team remains available by chat at any time.

According to the information published, most prescriptions are sent to the pharmacy within three hours of completing the medical intake form and the phone call or video call when necessary. The company states that it does not require an in-person visit and that it is available in all fifty states.

Treatments and product categories

The catalog is organized into several health areas:

• Vaginal health: urinary tract infection, bacterial vaginosis, yeast infection, vaginal dryness, herpes, and cold sores.
• Reproductive health: emergency contraception, birth control, and menstrual cycle control.
• Prevention: probiotics, boric acid, D-mannose, and ondansetron.
• Weight care: weight care consult and anti-nausea treatment.
• Wellness essentials: products to improve sex life, balancing wash, skincare, and supplements.
• STI treatment and prevention: chlamydia, gonorrhea, trichomoniasis, and DoxyPEP, plus at-home STI and STD testing.
• Fertility: prenatal vitamins, fertility thermometer, complete testing system, and at-home insemination kits.
• Comprehensive care: at-home testing and consultations for sexual health, STIs, and menopause.

Featured products include treatment for bacterial vaginosis, yeast infection, period delay with norethindrone acetate, urinary tract infection, genital and cold sores, one-, three-, and six-month birth control, generic levonorgestrel, azelaic acid, generic tretinoin cream, BV partner therapy, PCOS support and prescriptions, vaginal probiotics, menopause care, and migraine care.

Medical team

Medical direction is led by Dr. Shannon Chatham, DO, a board-certified family medicine physician who has built her career in virtual care and digital health innovation. She earned her medical degree from the West Virginia School of Osteopathic Medicine and completed her residency at Cornerstone Care, serving rural communities. Andrea Sleeth, WHNP-BC, MSCP, is a women's health nurse practitioner with over a decade of experience in obstetrics and gynecology, labor and delivery, perinatal education, and telemedicine; she graduated from Frontier Nursing University in Hyden, Kentucky.

Privacy and prescription model

The company states it follows HIPAA best practices: all communication between the patient and the care team is confidential, discreet, and stored securely in the patient dashboard. Regarding prescription products, Wisp manages a visit with an independent physician who evaluates whether the applicant is a suitable candidate for the product and, if appropriate, can issue the prescription to be filled at the pharmacy chosen by the user.

Mobile app and customer service

Existing patients can download the Wisp app to order treatment, track delivery, and message providers. Non-medical customer service is available at support@hellowisp.com from 9:30 a.m. to 6:30 p.m. EST, Monday through Friday, and orders are processed within 24 hours, even on weekends. For collaborations, the company provides press@hellowisp.com and partnerships@hellowisp.com, and has an affiliate program.

Partnerships

Wisp collaborates with organizations in the sexual health field. Among its cited partners is SIECUS, an entity founded in 1964 that advocates for the right of all people to access comprehensive sexuality information and education and related health services.