TotalCare

TotalCare: urgent and family healthcare network in North Texas

TotalCare is a family-owned healthcare services company operating in North Texas and the Dallas-Fort Worth metroplex. Its offering combines 24-hour emergency rooms, walk-in urgent care, family medicine, and behavioral health. The company presents itself as a family-based, faith-based provider, active since 2004.

Medical services

• 24/7 Emergency Rooms: immediate care for serious conditions, with the aim of avoiding the long waits of traditional hospital ERs.
• Urgent Care: service for non-emergencies, no appointment needed, described as quick, close, and affordable.
• Family Medicine: personalized primary care for chronic conditions, allergy testing and treatment, physicals, weight loss, and everyday health needs.
• Behavioral Health: confidential mental health support, medication management, and other treatment options.
• Accident & Injury Care: specialized ER treatment for car accidents, slips, falls, and other injuries.
• Workers' Compensation: coordinated care for workplace injuries, available exclusively at our ER and Urgent Care locations.

Presence and care capacity

The network has more than 15 locations and more than 100 board-certified physicians, and has served more than 100,000 patients. The site lists 18 locations in total: 13 emergency rooms, 4 family medicine clinics, 2 behavioral health centers, and 1 urgent care center. Urgent care is announced as opening soon in Denton for the fall.

History

The company began operations in 2004 with a first family medicine clinic in Joshua, Texas. During the 2010s it expanded its presence to more North Texas communities and in 2018 opened its first 24/7 emergency room. It currently describes itself as a comprehensive network of emergency rooms, primary care clinics, and behavioral health centers.

Stated mission and international activity

The company declares a mission of compassionate care and a faith-based approach, with principles such as treating patients with dignity and exceeding expectations. In addition to its local activity, it maintains a nonprofit mission in Eldoret, Kenya, through which it provides medical care and support to communities in need.

Satisfaction indicators

The site shows an average rating of 4.7 out of 5 on Google, with 12,500 total reviews and more than 95% patient satisfaction. Another section indicates an average rating of 4.9 out of 5, more than 10,000 five-star reviews, and 99% of patients who would recommend the service. The published testimonials correspond to patients from locations such as Frisco, Desoto, Fort Worth, Argyle, and Burleson.

Regulatory framework and compliance

The company identifies itself as a Texas-licensed provider and HIPAA compliant.