Optum

Optum: health services, health finances and pharmacy

Optum presents itself as a health services innovation company that seeks to make the health care system work better. Its activity is organized into three main areas: medical care, financial services for health expenses and pharmacy. The company states that, with doctors and care teams in the United States, it helps more than 120 million people access medical care, mental health and everyday wellness services.

Medical care

In the care setting, Optum offers personalized and affordable care. Its services include finding doctors, specialists and urgent care centers, as well as the ability to manage appointments, view medical records, communicate with the care team and access test results through the patient portal. The company distinguishes between primary, virtual and urgent care, and provides guidance on when to seek each type.

Health finances

Optum manages health spending accounts, such as HSAs and FSAs, which allow users to save and pay for medical expenses. Customers can check balances, transfer funds, compare account types and pay medical bills online. The company also offers resources on contribution limits, savings tools, calculators and eligible expenses, as well as a tax information center for HSA tax season.

Pharmacy

The pharmacy area facilitates access to medications when and where they are needed. It includes a home delivery pharmacy service for standard prescriptions, a specialty pharmacy for complex therapies, an infusion pharmacy and specific programs such as Frontier Therapies, for rare disease medications, and Genoa Healthcare, for mental health and complex conditions. The Optum Rx mobile app allows users to request refills, track orders and manage billing information.

Patient portal and digital tools

The patient portal allows users to make payments, submit copays, view billing statements, view test results, schedule appointments and send messages to the care team. The company indicates that the portal can be found by state.

International presence

In addition to its operations in the United States, Optum has sites for Brazil, India, Ireland and the United Kingdom.