City of Boston Age Strong Commission

The Age Strong Commission is Boston’s municipal entry point for residents age 60 and older who need help understanding meal, transportation, housing, utility, Medicare, or caregiver programs. Its office is at City Hall, 1 City Hall Square, Room 271; the general line is 617-635-4366. Staff provide guidance and connections, while each program keeps its own eligibility and intake process.

For non-emergency medical appointments, the Age Strong Shuttle offers free rides within Boston to residents age 60 and older, with wheelchair-accessible vehicles. Request a ride by calling 617-635-3000, Monday through Friday, 8:00 a.m. to 4:00 p.m., with advance notice. The page does not promise rides to every destination or immediate availability, so confirm lead time and pickup details when booking.

The city also connects residents with more than 40 congregate meal sites. Age Strong lists a suggested $2 donation per meal and asks callers to request the current site list at 617-635-4366. People who cannot leave home because of illness, disability, or frailty can ask about home-delivered meals through Boston ElderINFO at 617-292-6211; intake staff check eligibility and identify which provider covers the neighborhood.

Other assistance follows different routes. Age Strong can explain SNAP, the SHINE Medicare counseling program, utility discounts, home-repair loans or assistance, and taxi coupons. The city, for example, says residents with disabilities of any age and people age 65 or older may buy coupon books for licensed taxis, while other benefits have age, residency, or property rules.

Boston is served by several aging-services agencies with separate coverage areas. Before going to City Hall, call and describe the neighborhood, age, mobility, and main need; for long-term support, ask which agency will receive the referral. That first conversation can prevent confusion between the city’s information office and the provider that assesses and coordinates meals or in-home services.