Maryland Access Point — Baltimore City Division of Aging and CARE Services

Baltimore City and Baltimore County use separate phone lines, even though both participate in Maryland Access Point (MAP). For a city address, the Division of Aging and CARE Services can be reached at 410-396-2273. The Health Department lists its office at 417 East Fayette Street, sixth floor. MAP provides guidance on benefits, meals, transportation, in-home support, Medicare, and long-term care options.

A call does not automatically approve a service. Staff can hear the situation, identify resources, and refer the caller to the organization that administers support. The city’s 2025 directory describes assistance for family caregivers of adults age 60 and older and caregivers of people of any age with Alzheimer’s or related conditions. Services may include information, guidance, groups, and respite, subject to criteria and capacity.

There are two distinct food routes. Eating Together provides congregate meals to people age 60 and older at participating centers and housing sites; reservations are required and a voluntary contribution is requested. The 2025 guide lists 443-573-0161 for the city program. For home-delivered meals, the city’s food-access guide directs callers to MAP at 410-396-2273 for a Meals on Wheels referral. Confirm the site, service days, and capacity before traveling.

MAP can also guide callers seeking in-home help, benefits, legal assistance, Medicare, or long-term care planning. When calling, say the person lives in Baltimore City—not Baltimore County—and provide the ZIP code, age, mobility, and income if the program requires it. That distinction can prevent a referral to the wrong jurisdiction.

Ask for the program name, criteria, documents, response time, and any fee before applying. The city guide notes telephone interpretation in many languages. If the person cannot visit the office, ask about phone screening and confirm hours and appointments before traveling; meal and service sites may be at different addresses.