VIPFares

VIPFares, an agency specializing in business and first class flights

VIPFares is a travel agency that focuses on selling business and first class airline tickets, with advertised discounts of up to 60% off the unrestricted published fares of major airlines. The company presents itself as an alternative to conventional booking websites and operates on a call-to-book model: the user completes the form with origin, destination, dates, and passengers, and a live agent handles the ticketing.

The company states it has more than 100 professionals spread across different countries and says its founders have more than a decade of experience in the travel industry. Its approach combines technology and human advice, with customer service by phone available 24 hours a day.

Private fares and booking strategies

The core of the business is privately negotiated fares that, according to the company, are not available on online booking sites. VIPFares states that it does not show certain travel partners or itinerary details on its website in order to avoid direct competition with those partners' usual retail sales.

The agency notes that it finds the best options through booking strategies, industry contacts, and private agreements, and that its team has in-depth knowledge of flight routing, loyalty programs, and ticket pricing structures. Among the advantages it highlights are personalized advice before, during, and after the trip, and the possibility of accessing exclusive fares.

Geographic coverage and airlines

The agency arranges flights departing from the United States to Europe, Oceania, Africa, Asia, the Middle East, the Indian subcontinent, and Latin America. Among the destinations it mentions are Spain, France, Japan, Germany, Italy, Greece, South Korea, Vienna, Dubai, Sydney, Athens, Tokyo, Istanbul, and Beijing.

Among the airlines it works with, it cites American Airlines, Delta Airlines, Lufthansa, Qatar Airways, Etihad Airways, and Turkish Airlines.

Booking process and customer service

The purchasing process is divided into three steps: the customer enters the destination and dates, fills in their contact information, and receives a proposal with the available offers. The company offers free phone support and 24/7 VIP support, and allows customers to request a call or a personalized quote through a form.

The website shows an average rating of 4.7 out of 5 based on 1,589 reviews, and the company states it has more than 50,000 customers.

Accreditations and registration

VIPFares declares its membership in the International Association of Travel Agents (registration no. 10789542) and the American Society of Travel Agents (registration no. 900351694). It is also registered as a California Seller of Travel with number 2154790-50.

Fare conditions

The published information specifies that the prices shown correspond to one-way trips, per person, and are based on business class flights on weekdays (Monday to Thursday) from the United States. The final amount depends on the class of service, the departure city, the airline, and the route. According to the agency, the lowest transatlantic fares usually start from the East Coast, while transpacific fares are cheaper from the West Coast.

Discounts of up to 60% are calculated on the unrestricted published fares of major airlines and may vary according to each fare's rules. Some airlines charge additional baggage fees. Availability is subject to the seats existing in the corresponding booking inventory. In the event of cancellation, the customer retains a travel credit with the issuing airline for one year, excluding airline charges, unless otherwise indicated. Changes may result in fare differences.

The company offers a best price guarantee: if the customer finds an identical itinerary, with the same fare basis and calculation, from a competitor within two hours of purchase, VIPFares matches the price and provides a $100 voucher for the next purchase. To claim it, the customer must first contact their travel agent and then write by email.

Offices and locations

Main office: 20801 Biscayne Blvd, Ste 403, Off 415, Aventura, FL 33180

Legal office: 16192 Coastal Highway, Lewes, DE 19958