CarParts.com

CarParts.com, auto parts e-commerce with its own distribution in the United States

CarParts.com is an e-commerce company dedicated to selling auto parts, with more than 25 years in business. Its model is based on a direct factory-to-consumer online shopping experience, supported by a national network of company-owned distribution centers. The company presents itself as a technology-driven organization that seeks to simplify parts buying for drivers.

Catalog of replacement parts and accessories

CarParts.com's catalog includes more than one million products and features new parts for repair, maintenance, and collision, as well as accessories. The offering is organized into major areas:

• Headlights and lighting: headlights, components and accessories; tail lights and back-up lights; fog lights and driving lights; turn signals, side markers and other lights; switches, relays and wiring; corner lights; off-road lighting; bulbs; third brake lights; interior lighting.
• Auto body parts and mirrors: bumpers, fenders, mirrors, hoods, grilles, door handles and locks, windows, radiator supports, fuel tanks, truck bed and tailgate accessories, aftermarket wheels, windshields, wipers and washers.
• Engine and drivetrain: catalytic converters, radiators, fans and cooling systems, exhaust, headers, mufflers, fuel systems, heating and air conditioning, air filters and intake systems, electronic control modules, ignition and distributors, cranks, pistons and oil components, wheel hubs and bearings, cams, timing and valvetrain, clutches and flywheels, oxygen sensors, engine and transmission assemblies, axles, driveshafts and 4WD.
• Brakes, suspension and steering: brake discs, pads and calipers, shocks and struts, control arms and thrust arms, lowering, leveling and lifting kits, aftermarket wheels, tie rods, steering racks, gearboxes, brake master cylinders and boosters, power steering pumps, air suspension components, ball joints, sway bars, speed sensors, brake drums and shoes.
• Interior: seats, seat covers and accessories, carpet and vinyl floor kits, floor mats and liners, dash and dash accessories, power programmers, tuners, chips and monitors, gauges and meters, steering wheels and accessories, mobile electronics, sun visors, consoles and organizers, headliners and deck covers, interior lighting, horns.
• Exterior: bumpers, hoods, grilles, fog lights and driving lights, door handles and locks, car covers, tonneau covers, grille guards and bull bars, nerf bars and running boards, fender flares, truck bed and tailgate accessories, deflectors and bras, window visors.
• Tools and garage: repair manuals, videos and software, garage accessories, jacks, lifts and stands, tire and wheel care, auto body tools, fluids and additives, ride-ons, home and garden.
• Wheels: aftermarket wheels, wheel covers, caps and simulators, spare tire accessories, tire and wheel care, fluids and additives, tires.

Brands and commercial lines

In addition to its general catalog, the company operates the JC Whitney, Performance, and CarParts Euro lines. The site includes a vehicle selector to ensure parts compatibility.

Logistics model and shopping experience

CarParts.com has its own national network of distribution centers and more than 1.2 million square feet of fulfillment operations across the contiguous United States. This direct factory-to-consumer distribution model aims to eliminate traditional retail supply chain costs and offer competitive prices. The company states that its shipping is fast and that it offers a satisfaction guarantee, hassle-free returns, and a price match guarantee.

Corporate profile and customer service

The company presents itself as a technology-driven e-commerce company, with a website designed to be fast, easy to use, and mobile-intuitive. Its team ranges from automotive enthusiasts to customers who prefer not to do repairs themselves. The site offers a help center, order tracking, return initiation, live chat, and website feedback. The company also publishes shipping, warranty, and return policies, as well as information about accessibility and privacy.