Rossmann Repair Group

Rossmann Repair Group works from its own lab in Austin, Texas, serving local customers as well as devices shipped from other states. Founded by Louis Rossmann in 2008, the business specializes in recovering data from failed media and performing board-level electronics repairs when a hardware problem blocks access to files.

The service covers mechanical hard drives and solid-state drives, along with RAID arrays, NAS systems, memory cards, USB drives, iPhones, and Mac computers. Cases range from deleted files or damaged file systems to physical failures, firmware problems, failed controller boards, and read heads that no longer work properly. The type of failure determines the tools and process.

For Apple devices, the company highlights data recovery from MacBooks with SSDs soldered to the logic board; in those cases, repairing the board may be necessary to regain access to the data. The lab also advertises board repair and microsoldering, so its work is not limited to replacing drives or copying files from a disk that still functions.

The process starts with a free evaluation and a quote before any work is approved. For logical failures, technicians create sector-by-sector images; physical damage may require diagnostic equipment and work on a clean bench with 0.02-micron ULPA filtration. The company lists PC-3000 and DeepSpar tools for technical access and controlled imaging of unstable drives.

Rossmann operates from a single location and says all recovery work is done there, without franchises or outside labs. Austin customers can drop off a device at the lab; people elsewhere can ship it directly to the lab from any state. After recovery, the website describes returning files on a new drive and providing a file listing so customers can review the recovered data.

The company publishes a no-data, no-recovery-charge policy if it cannot recover usable files and says it does not charge diagnostic or evaluation fees. Shipping and return of the original device have their own terms, so those costs should be distinguished from the recovery fee. The site also publishes price ranges by failure type; the final quote follows the evaluation.

For someone whose drive is making unusual noises, is no longer recognized by a computer, or stopped responding after damage, the lab offers an evaluation before the customer decides whether to proceed. The company advises against repeatedly powering on a mechanically failing drive because each attempt can worsen the damage. Its Austin lab takes inquiries Monday through Friday, 10 a.m. to 6 p.m. Central Time, and coordinates mail-in service nationwide.

For someone whose drive is making unusual noises, is no longer recognized by a computer, or stopped responding after damage, the lab offers an evaluation before the customer decides whether to proceed. The company advises against repeatedly powering on a mechanically failing drive because each attempt can worsen the damage. From Austin, it coordinates local drop-offs and mail-in service for customers nationwide.