FreedomCare

FreedomCare: Medicaid-funded home care with family-chosen caregivers

FreedomCare is a home care provider that operates through state Medicaid programs in the United States. Its model allows the person receiving care to select a trusted family member or friend as their caregiver, instead of relying on an outside professional. The company handles the administrative side —training, payroll, and support— so the caregiver can focus on care.

The program is funded by Medicaid and is structured through self-directed or consumer-directed care models. According to published information, Medicare alone does not provide access to this program, since funding comes from Medicaid, which is aimed at people with limited income and resources. The company notes that those who have Medicare may qualify for Medicaid depending on their situation and their state's rules.

Eligibility requirements and states with coverage

To access the program, a person must have Medicaid, live in one of the states where FreedomCare operates, and need help with daily activities. The states listed on the site are Arizona, Colorado, Connecticut, Georgia, Illinois, Indiana, Massachusetts, Michigan, Missouri, Nevada, New York, Ohio, Oregon, Pennsylvania, and Wisconsin. The company states that it continues to expand into new territories.

Caregiver eligibility may vary depending on the state of residence and its regulations. Among the people who can be hired as caregivers, the site mentions: children, relatives, friends, legal spouse (in Arizona, Colorado, Indiana, Michigan, and Oregon), legal spouse (in Connecticut, Georgia, Illinois, Massachusetts, Missouri, Nevada, Ohio, Pennsylvania, and Wisconsin), parents caring for a child under 21, and designated representatives.

How the service works and caregiver pay

The process begins with an eligibility check through a form or phone call. Once the person qualifies, they select their caregiver and complete the application and enrollment process, which determines how many weekly hours of care they can receive. FreedomCare manages payroll, regulatory compliance, and support services.

Caregivers get paid the same day they finish their shift, through the InstPay4Care app. The company guarantees on-time weekly payments and offers caregivers benefits such as competitive pay, instant same-day pay, vacation pay, direct deposit, paid sick time, paid family leave, and a 401(k) retirement plan.

Organization profile and reach

FreedomCare presents itself as the nation's fastest-growing in-home care provider and states that it has more than 8,000 five-star reviews, 97% customer satisfaction, more than 162,000 families served, and more than 154 million hours of care provided. These figures come from the company's own presentation.

The company describes itself as a family and maintains that its goal is to improve the lives of Medicaid recipients. The site includes testimonials from users who highlight the possibility of receiving care from loved ones and the attention of case managers.

Frequently asked questions and support

The site answers questions about how the program works, eligibility, and geographic availability. FreedomCare handles phone inquiries from 8:00 a.m. to 6:00 p.m. in the user's local time. The company offers support in English and Spanish, and provides resources such as FAQs, stories, and a blog on its website.