Reservations.com

Reservations.com: independent online travel agency for hotel bookings

Reservations.com presents itself as an independent online travel agency (OTA) that is not owned or sponsored by any hotel chain. Its activity focuses on accommodation booking: users can search and book hotels from a selection of more than 500,000 properties worldwide, either through the website or by phone. The company states that its independence allows it to work with various room suppliers and global distribution systems, with the goal of offering competitive rates similar to those of larger agencies.

Booking services and customer support

In addition to individual hotel bookings, the site offers car rental reservations and group bookings. The company emphasizes phone support: it maintains a call center available 24 hours a day, 7 days a week, and states that while other companies are reducing phone support, it is expanding its customer service organization to bring back the human touch. The service includes a team of trained travel advisors who can guide users through the booking process, described as a concierge service.

Booking and confirmation process

Bookings can be made online or by phone. The site indicates that the checkout process is simple, secure, and fast, with instant confirmation: users receive a confirmation email with the itinerary number and trip details as soon as the purchase is completed. Subsequent management of the reservation, such as cancellation or resending the confirmation, is done through the "Manage Your Reservation" section or by calling customer service. Cancellation policies are detailed at the bottom of the confirmation email.

Deals and rates

The company states that it aggregates special hotel deals at thousands of properties worldwide. According to the site's information, discounts may vary depending on stay dates or the selected room type, and are shown in search results alongside rates. For bigger discounts, it mentions the possibility of accessing unpublished rates and VIP deals by calling and speaking with a travel advisor. The homepage advertises discounts of up to 60% on hotel bookings for featured destinations.

Destinations and international reach

The site organizes its offerings by featured destinations, including U.S. cities such as Las Vegas, New York, Orlando, Boston, Dallas, San Diego, Chicago, San Antonio, Portland, Houston, Seattle, Atlanta, Washington, D.C., San Francisco, Scottsdale, and Los Angeles, as well as Toronto, Calgary, Montreal, and Edmonton in Canada. It also offers a hotel directory by state and a general search by city, airport, or hotel name.

Independence and relationship with hotels

Reservations.com clarifies that it does not operate or own the hotels listed. Its role is that of an intermediary that helps compare prices, services, and availability to book the most suitable option. The trademarks, brand names, and property details appearing on the site are used solely for reference to identify the accommodations, and intellectual property belongs to their respective owners.

Languages, currency, and accessibility

Prices are displayed by default in U.S. dollars (USD), although they may be shown in the corresponding local currency if the user accesses from a supported location outside the United States or if they manually select a different currency. The company offers assistance for people who need accessibility accommodations to use the site and its services, through its 24/7 call center.