Priceline

Priceline: online travel bookings with discounts and 24/7 support

Priceline is an online travel agency that sells hotel, flight, rental car, package, cruise, and experience bookings. Its focus is on exclusive discounts and deals, with hotel prices shown including taxes and fees. The company serves customers through its website and mobile app, and offers customer service 24 hours a day, 7 days a week.

Booking services

The platform lets you search for and book accommodations, flights, rental cars, packages combining flight and hotel or hotel and car, cruises, and experiences. Available features include single or multi-hotel search, date and traveler selection, and the option to add a flight or car to a hotel booking. It also offers the option to book a hotel and car package without including a flight.

Deals and promotions

The site features a weekly deals section with discounts by destination. Examples shown include up to 20% off Tuscany, up to 25% off Aspen, up to 38% off Sedona, up to 35% off Charleston, up to 10% off Bar Harbor, up to 29% off San Juan, Puerto Rico, up to 26% off Paris, up to 35% off Napa Valley, up to 32% off Santa Fe, and up to 24% off Vancouver. A five-day promotion is also advertised with an extra $100 off Las Vegas, applicable to hotels, dining, and more, with a specific promo code and stated end date. Additionally, up to 30% off is offered on select rooms at Disney Resorts Collection hotels for stays on certain summer dates.

Loyalty program and benefits

Priceline has a VIP membership program that provides access to savings, loyalty perks, and other benefits. Members have access to an associated credit card that lets them earn 15,000 points redeemable for $150 in statement credit, with 5 points per Priceline booking, 2 points at gas stations and restaurants, and automatic VIP Gold status. The site states that Priceline members always get the best price.

Military and veteran discounts

Through AmericanForcesTravel.com, the U.S. Department of Defense official online leisure travel site, Priceline offers exclusive discounts and benefits for military members, veterans, and DOD civilians, subject to eligibility terms.

Flexibility and managing bookings

The company offers free cancellation on most hotels and rental cars. Users can view and manage their bookings through the My Trips section, where they can view, print, or email their itinerary, as well as redeem flight credits. The mobile app provides access to exclusive hotel, flight, and rental car deals, and helps users stay on top of trip details.

Experiences and activities

Priceline Experiences offers travel activity bookings, with more than 300,000 options available in over 200 countries.

Customer service

Customer service is available 24 hours a day, 7 days a week, through the help center and the travel support section. Users can find answers to frequently asked questions and contact the company by phone or email.