Faye

Faye, comprehensive travel protection managed from an app

Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries, including Zenner Insurance Services LLC. The platform presents itself as a digital proposition that brings together travel insurance, round-the-clock assistance, and trip management tools in a single mobile application.

The company states that its plans are underwritten by U.S. carriers rated A+ by A.M. Best as of 2025, and that non-insurance assistance is provided directly by Zenner, Inc. and Falck Global Assistance LLC.

Health, travel, and baggage coverage

Faye's catalog is structured into three coverage blocks. On the health side, it includes emergency medical expenses, emergency medical evacuation, and access to more than 20,000 telemedicine doctors. On the travel side, it covers cancellation, interruption, missed connections, delays, and non-medical emergency evacuation. On the property side, it covers lost or damaged baggage, delayed baggage, lost passport, and lost or damaged sporting equipment.

The company also offers optional add-ons: adventure and extreme sports, cancel for any reason, vacation rental damage, pet care, rental car, and cancel for work reasons.

Trip types and listed prices

The platform distinguishes three coverage modalities based on trip type: domestic, international, and cruise. The site displayed reference rates for 14-day stays: starting at $4.36 per day for domestic and cruise, and starting at $5.76 per day for international.

App features and assistance

The app allows users to purchase coverage in less than a minute, file claims from their phone during the trip, and receive approved reimbursements directly to the device's digital wallet. It includes 24-hour assistance and concierge service, every day, weekends, and holidays, with human support.

Additional features include proactive real-time alerts on flight delays and cancellations and on destination happenings, virtual medical consultations with access to a network of 20,000 telemedicine professionals abroad, eSIM purchase, and secure upload of important documents.

International presence and track record

Faye states it has offices in various countries to support continuous service, and its telemedicine network is available in more than 21 languages. The company notes that it launched operations in 2022 and has since received recognition for its traveler-focused approach.

Partner program

The company maintains a collaboration channel for business partners, aimed at incorporating travel protection as a revenue stream, with a dedicated portal for advisors.

User reviews

The site collects customer testimonials published on Trustpilot, App Store, Google Play, and Reddit between 2022 and 2026. Comments highlight the speed of filing claims, quick reimbursements, human support without long waits, access to doctors via video call, and flight alerts that arrive ahead of the airlines'. The platform shows an average rating of 4.8 out of 5 stars.