Hartley's Plumbing and Heating Engineers Ltd

Hartley's Plumbing and Heating Engineers Ltd: plumbing and heating in York

Hartley's Plumbing and Heating Engineers Ltd is a plumbing and heating company based in York (North Yorkshire) serving the whole city and its surrounding areas. The company presents itself as a team with nearly ten years of experience and offers 24/7 emergency callout, every day, a service which, according to its own description, few companies in the area provide.

Plumbing and heating services

The service range covers general plumbing and heating. On the plumbing side, the engineers handle blockages, emergency repairs, radiator and shower installation, tap repairs, underfloor heating, water leak detection and hot water cylinder installation. On the heating side, the team is trained to work with gas and oil systems, and handles the installation, repair and servicing of central heating, as well as boiler repair, servicing and installation.

The company also carries out leak detection and repair work, both day and night, taking advantage of its 24/7 emergency service. In the drainage area, it offers unblocking, repairs, CCTV camera surveys, drain cleaning and maintenance of drainage systems. It also carries out bathroom renovations, including full redesigns, shower and bath installation, tiling, plumbing upgrades and modernising sanitaryware and taps.

Maintenance plans and home protection

The company offers several maintenance packages under the HomeCare name. The Bronze package is aimed at smaller households, newer systems requiring minimal upkeep and homeowners looking for essential cover at low cost, at a stated price of £20.00 per month. The Silver package is aimed at households with moderate system usage and those wanting extra reassurance, from £25.00 per month. The Gold package is aimed at larger homes or older systems and families looking for maximum protection, from £32.00 per month. There is also a specific package for landlords, which includes annual boiler servicing, property maintenance inspections, priority response for tenant issues and maintenance records; its price is provided on request.

Team and structure

The team is made up of Lewis Hartley, founder and director; Nick Hartley, head engineer; Jack Eshelby, bathroom fitter; Daniel Craig, lead engineer; Hadley Hanks, apprentice; Thomas Dawson, central heating specialist; Scott Hartley, fleet manager and admin team; Kate Coughlin, admin and HR, and Freddie Thomlinson, marketing and account support manager.

Coverage and service

The company operates in York and its surrounding areas, and also has a presence in Harrogate through its own phone line. It offers a 24/7 emergency service and has an online contact form to request an appointment or quote. The firm presents itself as fully qualified and insured to carry out plumbing work in York, and states that all its work complies with industry standards and regulations.

Customer reviews

The site shows an average rating of 4.9 out of 5 based on 106 Google reviews. The testimonials collected highlight the speed of response to leaks and boiler breakdowns, punctuality, polite service and value for money. Several customers mention boiler replacement and relocation work, full bathroom installations, radiator pipe repairs and emergency callout at night or at weekends.

Locations and premises

Main location: 32 Auster Rd, York, YO30 4XA · Phone: 01904 2301 40 · Email: info@hphengineers.co.uk

Harrogate location: Phone: 01423 225001