The Handrail People

The Handrail People: made-to-measure outdoor handrails from Worthing

The Handrail People is a small family-run company based in Worthing, West Sussex (UK), dedicated to manufacturing outdoor handrails and balustrades for homes and commercial premises. Founded in 2003, the company presents itself as a specialist in bespoke safety solutions and operates nationwide through two channels: supply and installation in its coverage area, and nationwide delivery of made-to-measure products through its supply-only service.

Range of solutions and materials

The company's catalogue covers balustrades, handrails, grab rails, stair and step handrails, gates and railings, and solutions for paths and ramps. Products are offered in wrought iron, mild steel and tubular stainless steel, and are made to measure according to each customer's needs and style. In addition, the online shop sells a collection of ready-made wrought iron handrails and grab rails, ready for direct purchase.

Three-step working process

The working method is structured in three phases. First, the customer chooses the right design for stairs, paths or balconies, filtering by material and noting the name and code of the model. Then measurements are taken: as these are made-to-measure products, the company asks for the total length required and offers a guide for those who prefer to measure themselves, as well as site visits for those within its installation area. Finally, the customer sends the name and code of the design, the measurements and a photo of the place where the handrail will be installed, and the company prepares a quote. The website states that site visits currently have a one to two week waiting time, and that the accurate quote is delivered within one working day.

Coverage: installation and nationwide supply

The company carries out visits and installations within a two-hour travel radius of its base in West Sussex. For customers outside that area, it offers a supply-only service with nationwide delivery. The company also provides an online price estimator to give an immediate idea of the cost of a handrail.

Customer profile and applications

The products are aimed at both private homeowners and commercial premises. Among the uses mentioned by customers in their reviews are staircases leading to Victorian homes, garden steps, ramps and outdoor access points. The company highlights its more than twenty years of experience in the sector and its focus on outdoor safety solutions.

Publications and current topics

The website includes a news and articles section covering topics such as outdoor accessibility in UK homes and public spaces, the comparison between mild steel and stainless steel for outdoor handrails, the integration of safety and style in these elements, preparing British homes for an ageing population, and UK balustrade regulations.

Location and contact

Phone: 01903 204867 · Email: info@thehandrailpeople.co.uk · Hours: Monday to Friday: 09:00-18:00