Keith Michaels Ltd

Keith Michaels, British broker specialising in car insurance

Keith Michaels Ltd is a car insurance broker based in the United Kingdom, founded in June 1989 by Michael Roberts, managing director, and Keith Buckland, sales director, both from the motor insurance sector. The company presents itself as a completely independent entity, with no external shareholders, and states that it acts on behalf of its clients without outside influences. Keith Buckland retired on 14 February 2019 after thirty years with the company, leaving Michael Roberts as sole owner; Jason Robery, sales manager, took over Buckland's duties. The firm states that most of its staff have more than twenty years of experience.

Its business is aimed at drivers aged 25 and over and at what the company itself calls the specialist vehicle user. The company maintains that 92% of its customers get a cheaper quote over the phone than through comparison sites, and states that its tailor-made policies are not available on the usual comparison sites.

Insurance for modified and high-performance vehicles

The broker's catalogue covers policies for modified cars, with cover for every modification, and for high-performance vehicles, including electric models in this segment and supercars. It also offers insurance for prestige vehicles, modern and future classics, and for cars with vinyl wraps. In the modified sector, the range extends to 4x4 off-roaders, modified vans, modified classics and hot hatches.

The company pays specific attention to Japanese imports, with policies for classic Japanese imports, show cars, owners' club vehicles and enthusiast profiles. The range is completed by insurance for high-value cars, decommissioned taxis and drivers with a history of convictions.

Drivers with convictions, expatriates and business use

Keith Michaels offers policies for drivers with convictions for drink driving, drugs, speeding, accumulation of points, disqualification or driving bans, as well as for drivers with no previous insurance. In the expatriate segment, it covers those returning to the UK, those living abroad with a car registered in the country and those taking a British vehicle to Europe, accepting no-claims bonuses obtained abroad. It also offers insurance for expatriate motorhomes.

For business use, the broker has policies for company fleets, contract hire vehicles, leased vehicles, company cars provided to employees and commercial vans, including electric company vehicles. It also offers home and commercial insurance for customers who are not looking for a car policy.

Independence, claims and recognition

The company describes itself as an independent, specialist broker, with telephone service from the UK and no international call centres. According to the FCA general insurance value metrics data cited by the firm itself, its claims paid percentage is between 95% and 100%. The company states that it is rated Excellent on Trustpilot, with thousands of verified customer reviews, and presents itself as a member of the British Insurance Brokers Association.

Keith Michaels Ltd is authorised and regulated by the Financial Conduct Authority with registration number 306600. The company is registered with number 02394245 and its registered office is at Palmerston House, 814 Brighton Road, Purley, Surrey, CR8 2BR. The company's postal address is Central House, 1-15 Central Road, Worcester Park, Surrey, KT4 8EG.

Location and contact

Central House, 1-15 Central Road, Worcester Park, Surrey, KT4 8EG