Charter Savings Bank

Charter Savings Bank, a retail savings bank for UK customers

Charter Savings Bank is a retail savings bank operating in the UK and markets its products exclusively through its official website or by logging in to your online account. Its offering is built around savings accounts, Cash ISAs and fixed rate bonds, with interest rates that the entity presents as competitive and the option to choose monthly or annual interest payments.

The entity operates under the trading name Charter Court Financial Services Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, with firm reference number 494549 on the financial services register. It is registered in England and Wales with company number 06749498.

Savings products: fixed rate bonds and Cash ISAs

The catalogue shown on the website is organised into two main groups: fixed rate bonds and easy access Cash ISAs. Featured products include a 1 Year Fixed Rate Cash ISA at 4.77% AER and a 1 Year Fixed Rate Bond at 4.82% AER. The entity reminds customers that AER (Annual Equivalent Rate) illustrates what the interest rate would be if interest was paid and compounded once each year.

The website also indicates that variable rate accounts that are no longer sold on the page are automatically updated to reflect movements in the Bank of England base rate. At the time of registration, the entity noted a 0.25 percentage point increase on those accounts, effective from 18 August 2023.

Awards and customer ratings

The entity states that it has been named a Which? Recommended Provider for Savings in 2025, achieving the highest overall customer score in the Which? survey and five-star ratings for both customer service and online banking. It also lists several industry awards, including Best Bank Savings Provider, Cash ISA Provider of the Year, Best Easy Access Cash ISA Provider and Best Overall Savings Provider.

Deposit protection and security

Eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. The entity warns that deposits above that limit are unlikely to be covered.

The website includes warnings about fraudulent investment schemes impersonating Charter Savings Bank and stresses that you can only apply for an account through its official website or by logging in to your online account through that same website. It also publishes educational content about fraud and scams, with references to UK Finance data on confirmed cases in the UK.

Educational content and customer service

The site brings together articles and guides on savings, including comparisons between Cash ISAs and savings accounts, criteria for choosing a fixed rate bond, how to choose a savings account in the UK, what to do when a fixed rate bond matures and what to check before opening an account or taking out a Cash ISA. The entity also maintains an additional support page for customers who need specific resources and a frequently asked questions section.

Charter Savings Bank warns that its accounts are in high demand and that there may be longer than usual call waiting times, so it recommends checking the FAQs. The entity also informs that communications may be monitored or recorded to improve service quality and for protection and security.

Location and contact

2 Charter Court, Broadlands, Wolverhampton WV10 6TD