Oak World

Oak World, online solid oak furniture retailer based in County Durham

Oak World operates as an online furniture store under the domain oakworld.co.uk and presents itself as one of the UK's leading online retailers of solid oak, pine and painted furniture. The company describes itself as a privately owned company based in the North East of England and states it has over 25 years of experience in the furniture business. Its catalogue is distributed from its own warehouse to locations across mainland England.

The company that operates the site is Rightworx Ltd., with its registered office at Unit 5 Harvey Court, Low Willington Industrial Estate, Willington, Co Durham, DL15 0FB. The company registration and VAT number are shown in the site footer.

Catalogue by room and product type

The range is organised by room, by product and by collection. For the bedroom it includes beds, bedroom furniture sets, bedside tables and cabinets, blanket boxes, chests of drawers, mattresses, mirrors, wardrobes and dressing tables with stools. For the living room it offers bookcases, coffee tables and lamp tables, display cabinets, lamp and side tables, living room furniture sets, nest of tables, sideboards and cabinets, sofas and TV cabinets.

The dining room is covered with bar stools and tables, dining chairs, dining sets and dining tables, display cabinets, dressers, mirrors and side tables. The home office section includes bookcases, chests of drawers, desks and office cabinets, as well as storage solutions for hi-fi and DVD equipment. The catalogue is completed with coat and shoe storage, radiator covers, wall shelves and wine racks.

Outdoor and garden furniture

The store has a specific outdoor furniture line covering outdoor dining, outdoor sofas, outdoor loungers, bar sets and outdoor cooking equipment. This is complemented by arbours and gazebos, garden pergolas, gazebos, pergolas and arbours, as well as fencing and garden structures, fire pits, parasols and bases, sheds and storage, planters and greenhouses, log stores, benches and picnic tables, bistro and balcony sets, hammocks and swings, and protective covers for outdoor furniture.

Collections and own brands

The site groups part of its range into named collections, including Hartside, Ancroft, Alderstone, Portofino, Durango, Bowness and Ashdale. Some items are supplied assembled, such as certain chests of drawers and bedside cabinets. In the outdoor section, the Churnet Valley brand appears in wooden log stores and picnic tables. The range also includes Italian leather sofas, such as the Portofino three-seater in Old Ranch Brown.

Commercial terms stated on the site

The website advertises free delivery, free returns and a 30-day return period with a full refund. It highlights discounts of up to 30% and the availability of finance. The catalogue showed reduced prices on specific items, with the previous and current price, and in-stock availability labels; these are prices and promotions subject to change.

Customer service and stated activity

The company answers telephone enquiries Monday to Friday and maintains sections for contact, FAQs, delivery and returns, finance and careers. It presents itself as a supplier of quality oak furniture at competitive prices and refers to customer reviews on Trustpilot as evidence of its activity. Its range is aimed at those looking for durable furniture for the bedroom, living room, dining room, home office and garden.

Location and contact

Unit 5 Harvey Court, Low Willington Industrial Estate, Willington, Co Durham. DL15 0FB