Drain Detectives

Drain Detectives, drainage specialists in the South East of England

Drain Detectives is a drainage services company operating in the South East of England, serving both domestic and commercial customers. According to its presentation, it has been solving drainage problems for over ten years and its team has up to twenty years of industry experience. The firm identifies itself as a member of the National Association of Drainage Contractors (N.A.D.C.) and operates under the company name Rexaus Group Ltd T/A Drain Detectives.

Drainage services for domestic and commercial customers

The company's catalogue covers a wide range of interventions, from domestic emergencies to planned work in industrial facilities:

• Blocked drains: fast response for blockages in homes and commercial premises, with teams available 24 hours a day.
• CCTV drain surveys: inspection of the inside of the drainage system to locate blockages, cracks, displaced joints, buried manholes or collapsed pipes without the need for excavation. The company states that it carries out over one hundred surveys of this type every week.
• Drain repairs: work on cracked, damaged or collapsed pipes, with no-dig patch repairs and lining where suitable, as well as excavation when necessary.
• Drain tracing: tracing the route and depth of underground drains using specialist equipment, to identify the layout of the network and hidden pipework.
• Emergency plumbing: assistance with toilets, sinks, showers and other urgent drainage or plumbing problems, available at any time.
• Septic tanks: services for septic tanks, cesspits and liquid waste at domestic and commercial properties, including emptying and associated drainage work.
• Pre-planned maintenance: regular inspection plans for businesses, property managers and organisations, aimed at reducing blockages and unexpected problems.
• Drain testing: specialist testing to detect leaks, defects and faults when the cause is not visible to the naked eye.

CCTV surveys: diagnosis without excavation

The company highlights CCTV surveys as one of its core capabilities. These allow the inside of the drainage system to be examined and blockages, cracks, displaced joints, buried manholes or collapsed pipes to be located without resorting to excavation. Among the usual reasons for requesting them, the firm mentions pre-purchase surveys, build-over agreements on existing drains, and investigation of persistent blockages, smells, flooding, subsidence or problems with rodents.

Commercial clients and organisations

In addition to domestic homes, Drain Detectives works with businesses and organisations across the South East, from individual commercial premises to larger property portfolios. Its clients include property managers, letting agents, housing associations, local authorities, restaurant chains and other organisations that need a reliable drainage contractor. The company covers both emergency call-outs and planned maintenance, CCTV surveys and repairs, and states that it has the teams and experience for one-off jobs and ongoing needs.

Accreditations and team qualifications

The firm lists several accreditations and memberships that, it states, support its commitment to professional standards and safe working practices:

• Member of the National Association of Drainage Contractors (N.A.D.C.), an association that promotes certification and professional training in the UK drainage industry.
• Approved by Checkatrade, a platform where the company refers to its customer reviews.
• SafeContractor accreditation, following an independent audit of its health and safety procedures.
• Constructionline certification, a UK government scheme that certifies compliance with pre-qualification requirements for public contract tendering.

As for its staff, the company states that its engineers hold qualifications ranging from CSCS cards to Jetting Awareness, Confined Spaces, Working at Height and Streetworks training.

Coverage and service

Drain Detectives serves the South East of England, with a presence in London, Surrey, Sussex, Hampshire, Kent, Essex, Berkshire and Oxfordshire, and a list of locations that includes, among others, Abingdon, Ashford, Basildon, Bromley, Canterbury, Crawley, Croydon, East Grinstead, Guildford, Maidenhead, Maidstone, Portsmouth, Slough, Southampton, Southend and Woking. The company maintains specific telephone lines for several of these areas. Its service is available 24 hours a day, 365 days a year, and it offers free advice and no-obligation quotes. According to its policy, successfully cleared blockages and quoted remedial works are covered by its guarantee, with exclusions applicable. Where possible, the company agrees a fixed price before work begins.