albert & eddie

albert & eddie, travel insurance comparison site in the UK

albert & eddie is a travel insurance comparison tool operating in the UK under the trading name of Travel Insurance Facilities Plc, an entity authorised and regulated by the Financial Conduct Authority (FRN 306537) and registered in England with number 3220410. Its proposition is to match consumers with the most suitable insurance product based on their individual needs, through a guided quote process and its own selection algorithm.

The company presents its activity as an attempt to close the gap between what customers expect from travel insurance and what they actually receive, based on four pillars it describes as simplicity, personalisation, innovation and information. According to its own account, the aim is to reduce the number of options shown to users so that only those that fit their profile are offered.

Travel insurance products available

The catalogue is organised by policy type, traveller profile, cover type and destination. The main products include:

• Single Trip travel insurance.
• Annual Multi Trip travel insurance, designed for those who travel more than once a year.
• Medical travel insurance.
• Cruise travel insurance.
• Longstay travel insurance.
• Backpackers travel insurance.
• Winter sports travel insurance.
• Extreme sports travel insurance, with specialist policies.

The offering is also segmented by age — from over 50s to over 90s — and by traveller type: couples, families, groups and students. As for destinations, the website lists specific cover for the UK, Europe, Spain, Greece, Turkey, Portugal, Switzerland, Germany, Belgium, Austria, Croatia, Norway, Ireland, Malta, the USA, Asia, Hong Kong, Singapore, Nepal, Sri Lanka, the Maldives, Australasia, Africa, Brazil, Costa Rica, Mexico and worldwide cover.

Algorithmic selection and medical screening

The differentiating element the company highlights is the use of an algorithm that translates user responses into a selection of products. The company illustrates this mechanism with an analogy: an algorithm works like a recipe, with specific instructions for preparing a dish. The stated aim is to avoid option overload and guide users towards policies with better claim outcomes.

Alongside this, albert & eddie offers an online medical screening tool that allows individual health circumstances to be assessed. The company notes that this tool is designed especially for those who find it difficult to take out travel insurance due to their medical conditions, and describes it as one of the most advanced on the market.

Assistance services and claims handling

The website reports the existence of an emergency assistance service available 24 hours a day, seven days a week. It also details the channels for making a claim and for filing a complaint, and includes references to Protectif for online medical screening, as well as Holiday Extras and Air Doctor Connect. The company refers to Money Helper for financial guidance and publishes policy documents and frequently asked questions, including which countries are covered.

Prices, discounts and nature of the service

According to the information published, albert & eddie's online prices automatically include a 15% discount compared to the prices of its customer service centre. This discount is applied to the base price of the policy before adding optional extensions or additional medical premiums. The company specifies that discount codes cannot be combined with other promotions and that only one can be applied per purchase.

All policies offered are sold on a non-advised basis. The company states that the brands compared through its website belong to the same parent company and are distributed by Travel Insurance Facilities Plc.

Editorial and informational content

The site maintains a section of articles and guides on travel and insurance topics. Published content includes analyses of whether annual multi trip insurance is worthwhile, with pros and cons; what situations surprised UK travellers in 2025 and how to prepare for 2026; travel trends for 2026; the obligation to declare weight-loss medications such as Mounjaro on travel insurance; the EU's new entry-exit system; the expiry of the EHIC or GHIC; how the insurance premium is calculated; common mistakes when buying travel insurance; and practical tips for a smoother holiday. There are also lighter entries, such as European city breaks over the August bank holiday or a beer selection linked to the World Cup.

History and structure

The company has celebrated its second anniversary and has received a first award, according to notes published on its website. It has also expanded its offering with the introduction of TopDog. Its registered office is at Suite 12, 20 Churchill Square, West Malling, Kent ME19 4YU, United Kingdom.

Location and contact

Suite 12, 20 Churchill Square, West Malling, Kent ME19 4YU · Phone: 0333 005 1105 · Email: hello@albertandeddie.co.uk