Orbital Fasteners

Orbital Fasteners, distribution of fixings and tools for construction and industry

Orbital Fasteners Ltd is an online and telesales distributor of fasteners, fixings, tools and power tools. The company presents itself as specialising in next-day delivery to construction sites and factories in and around London via its own van fleet, and to the rest of the country via carriers. Its catalogue brings together more than 27,000 products from over 300 manufacturers.

The company states it has more than 50 years of experience in product, application know-how and customer service, and claims to have more than 12,000 industry professionals among its registered customers.

Catalogue and brands represented

The range is organised into the categories of fasteners, fixings, tools and safety, as well as support and other product sections. Among the brands it distributes are Bosch, Rotabroach, Timco, Rawlplug, Premier Diamond Products and Lindapter. The website also highlights the most in-demand bolt sizes: M4, M5, M6, M8, M10 and M12.

The company maintains clearance sections and monthly promotions, and offers the possibility of requesting a printed catalogue.

Stock, logistics and delivery

Orbital Fasteners states it holds more than £5 million in stock stored in its Watford warehouses, with 50,000 square feet of space, backed by a further £10 million in stock that its primary supplier delivers at 6:30 in the morning. With that logistics base, the company guarantees next-day delivery via its own vehicle fleet.

Next-day shipping is free for orders over £30 within the fleet delivery area. Outside that area, distribution is carried out nationwide via carrier.

Technical and commercial support

The in-house technical sales team is available Monday to Thursday from 7:00 to 17:30 and on Fridays until 17:00. This service includes free technical advice and literature, preparation of quotations, order taking and delivery arrangements, orders using the customer's own part numbers, and sourcing and supplying products outside the catalogue. The company also offers contact with a local field sales representative.

The website contact form indicates that enquiries are answered within a target time of two hours during the hours of 7:30 to 17:30.

Trade sales and business account

The company has a trade counter and sales office, and facilitates opening a business account, the quick order form and requesting a catalogue. The website allows operating with prices excluding VAT or including VAT.

Charity initiative

On the last Wednesday of every month the company holds a charity day: 2% of the total value of orders registered that day in its system is donated to Prostate Cancer UK. In addition, 100% of donations made during the online checkout process is channelled to that same organisation.

Location and contact

Olds Approach, Tolpits Lane, Watford WD18 9XT · Telephone: 01923 777 777