Lensology

Lensology: lens reglazing for your own frames in Watford

Lensology is a British company specialising in reglazing: it replaces the lenses in glasses and sunglasses with new ones, prescription or non-prescription, using the frame the customer already owns. The service is ordered online and the customer sends their glasses by post; the laboratory fits the lenses and returns them ready to wear. The company states that its catalogue starts at £16.00 and that it does not charge a specific reglazing fee.

How the order works

The process is organised in three steps. First, the customer configures their lenses on the website — lens type, tints and treatments — with instant pricing and pays for the order. Then they send the frame, either with a free postage pack provided by the company or with their own packaging, using a free tracked shipping label. Finally, the laboratory's optical technicians manufacture and fit the lenses and return the glasses by post.

Lens catalogue and starting prices

The price guide published by the company lists the most common categories, with starting prices:

• Single-vision lenses from £16.00; also non-prescription from £16.00.
• Bifocal lenses from £35.00.
• Varifocal (progressive) lenses from £54.00.
• Digital and lifestyle lenses from £84.00.
• Single-vision sunglasses from £33.00 and polarised from £73.00.
• Single-vision with Transitions® from £87.00.

Within varifocals, the catalogue distinguishes several tiers: from “Good Quality Varifocals” with freeform digital design to higher-end options such as Pro-Series or Tailor-Made. The company also sells blue-light filter lenses, anti-fog treatments and lenses for Meta and augmented reality devices, as well as Ray-Ban and Oakley frame packages.

The ULTIMA treatment and the warranty

Lensology presents ULTIMA as its premium coating, with scratch resistance, anti-glare, UV protection, easy cleaning and anti-smudge properties. The package includes a free upgrade to the next thinner lens index, priority processing and a twelve-month warranty. The company also offers a 30-day money-back guarantee.

In-house production and showroom in Watford

The company's optical laboratory is in the UK and the technicians who manufacture the lenses work there; the firm states that production takes place in that British laboratory. Alongside the online service, Lensology has a showroom in Watford where customers can come to have their glasses reglazed while they wait or choose from a collection of frames and sunglasses, by appointment.

History and business model

Lensology began operating in 2019, although its reglazing solution was born earlier under the name ReglazeMyGlasses, a brand that later gave way to the current one. The company presents itself as an alternative without high-street stores: by not maintaining retail premises, it passes the savings on those costs to the customer and offers direct laboratory prices. Its approach also includes a reuse component, by allowing frames in good condition to be kept instead of replaced with new ones.

Shipping and customer service

The site advertises free UK shipping on orders over £35 and a 10% discount on lenses within that same promotion. Telephone support is available Monday to Friday. The company operates under the legal name ReglazeMy Glasses Ltd.

Locations and premises

Watford site: Upper Floor, Wenzel House, Old’s Approach, Watford, WD18 9AB

Pinner postal address: PO Box 720, Pinner, HA5 9QA