Severn Trent Water

Severn Trent Water and water supply management

Severn Trent Water is a water company operating in the United Kingdom, whose activity centres on water supply and network management. Its website serves as a platform for customers to manage their account, check news and obtain information about water quality and the services provided.

Areas of operation and incident notices

The company publishes active notices of incidents and essential works in various areas, identified by postcodes. Among the areas listed are Coventry (CV2), Ludlow (SY8), Droitwich (WR9), Warwickshire (CV21, CV36 and OX15), Brook Lane in Newcastle-under-Lyme (ST5), Gaydon in Coppice Avenue (CV33) and Kibworth (LE17).

The notices describe situations such as supply interruptions, low pressure or discoloured water, as well as repair works and changes to the water network. In some cases, investigations into the sewer network and collaboration with the local council to determine the scope of necessary works are reported.

Customer services

The site allows users to register and create an account to manage their customer profile, as well as log in to access account details. The website also includes sections aimed at businesses and retailers, construction and development, and visitor sites.

In addition, there is the option to report water leaks through the website or to contact the operational team via WhatsApp or Facebook. The company appreciates customer reports to locate and manage incidents.

Corporate information

The website links to Severn Trent PLC, the group's parent company. The site is also available in several languages, as reflected in its navigation structure.