HomeFuels Direct

HomeFuels Direct, heating oil distribution in the UK

HomeFuels Direct is a domestic heating oil distributor operating across the UK. The company presents itself as an online ordering alternative aimed at simplifying and reducing the cost of buying fuel, with instant prices and home delivery. Its national contact centre is located in Warrington and the company is part of DCC Energy, of the DCC plc group.

Heating products and services

The company's catalogue includes domestic heating oil, kerosene and a premium variant, as well as a specific product for AGA stoves. The website shows a live average price of 114.65 pence per litre. The company states that the minimum order is 500 litres, that the average order is around 1000 litres and that the capacity of most domestic tanks is between 1200 and 2500 litres.

In addition to fuel supply, HomeFuels Direct offers oil boiler servicing through OFTEC-certified engineers. These services include a six-point safety check on every visit and various service packages and care plans, with the stated aim of reducing breakdowns and improving energy efficiency. The company also offers BoilerShield Plus, a direct debit plan.

Customer service and order tracking

The company manages orders through an online account from which the customer can track their order, view previous orders, re-order and access rewards. HomeFuels Direct offers live tracking on all orders and a text messaging service with regular updates on delivery dates and times. The national contact centre, located in Warrington, handles enquiries about orders and products.

HomePoints loyalty programme

HomeFuels Direct has a loyalty programme called HomePoints. Customers earn points with every order and can redeem them for rewards such as heating oil additives, water soakers and oil tank vouchers. The company also offers a referral programme: anyone who refers a friend receives £10 off their next order and the new customer gets the same discount on their first order.

Transparent pricing and charging policy

The company maintains that its pricing policy does not include service charges or hidden fees added during the purchase process. It notes that other online suppliers may introduce a service fee at the end of the checkout process and states that at HomeFuels Direct the price shown is the final price. The website also shows a comparison chart with other suppliers and an instant quote.

History and corporate structure

HomeFuels Direct was founded in 2008 and, according to its own presentation, has grown steadily since then. The company is part of DCC Energy, of the DCC plc group, and operates under the legal name Certas Energy UK Limited, which trades as Homefuels Direct. Its registered office is located at Warrington Road, Birchwood, Cheshire.

Ratings and awards

The company states that it maintains a 4.5-star rating on Trustpilot and that it has received award-winning customer service, according to its own description. The website also shows a contact form for enquiries about oil tanks, where you can request a no-obligation assessment visit from the installation team or an approved local installer.

Location and contact

1st Floor, Allday House, Warrington Road, Birchwood, Cheshire, WA3 6GR · Email: enquiries@homefuelsdirect.co.uk