Drains24

Drains24: 24-hour emergency drain unblocking and drainage services

Drains24 is a drainage services company operating across the South and South East of England. Its work focuses on drain unblocking and 24-hour emergency support for homes and businesses, with a team of fully insured engineers using branded vehicles and professional equipment. The company presents itself as a direct service, with no intermediaries, and offers clear quotes with no call-out fees or hidden charges.

Drainage services

Drains24's services range from clearing one-off blockages to locating and repairing recurring faults. The main services are:

• Drain unblocking: clearing toilets, gullies, waste pipes and outside drains using rods, a high-pressure jetter or other equipment suited to the blockage and access point.
• CCTV surveys: cameras that allow the inside of the pipe to be seen to locate cracks, roots, displaced joints, collapsed sections or debris build-up. Pre-purchase home surveys and reports for new homeowners are also available.
• Drain repairs: repair of damaged pipework and restoration of flow, using the appropriate method depending on the material, defect, access, depth and ground conditions.
• Root removal: cutting and removing invasive roots, followed by assessment of the crack or open joint that allowed them to enter and an explanation of repair options.
• Soakaway services: investigation of standing water and slow surface drainage, with cleaning, repair or replacement of the soakaway where ground conditions allow.
• Water mains: locating and repairing leaks in private supply pipes, replacing old mains and installing new ones for homes, businesses and projects.

Emergencies and 24-hour support

The company provides an emergency service available 24 hours a day. It handles cases such as sewage backing up, overflowing outside drains, toilets that stop working or being unable to use the only available bathroom. Urgent calls are prioritised according to the situation and location. When contacted, the team asks for information about what can be seen, when the problem started and whether more than one appliance or drain has stopped draining, to assess whether the blockage affects a specific pipe or a larger part of the system. If water is already rising, it is recommended to stop using sinks, showers, toilets and appliances that drain into the affected drain until an engineer advises otherwise.

How our 24-hour drain service works

The service is organised in three steps: the customer describes what has happened and shares their location and the visible signs, and can provide photos or a short video; the company prioritises emergencies and sends an engineer with equipment suited to the symptoms and the drainage layout; the engineer restores flow, explains the findings and recommends a CCTV survey or repair work only when the signs justify it.

Local coverage

Drains24 operates through a network of local teams across the South and South East of England. Areas with their own coverage page include Bournemouth, Farnham, Kingston upon Thames, Portsmouth, Salisbury, Southampton, Twickenham, Basingstoke, Eastleigh, Guildford, Oxford, Reading, Redhill, Richmond, Shaftesbury, Slough, Surrey, Walton-on-Thames and Winchester. The company states that if a town is not listed, the office can confirm availability for the relevant postcode.

Customer profile and terms

The service is aimed at both homes and businesses. The company offers discounts to NHS customers, military personnel and pensioners. It presents itself as a team of fully insured engineers offering clear advice and practical solutions, with diagnosis of recurring faults and explanation of repair options.

Location and contact

71 High Street Walton-on-Thames Surrey KT12 1DN · Phone: 0331 630 2988 · Email: info@drains24.co.uk · Hours: 24-hour emergency service