Westron Care Ambulance

Non-emergency patient transport in Walsall and the West Midlands

Westron Care Ambulance is a private patient transport company based in Walsall, in the English region of the West Midlands, operating across the UK. It presents itself as a CQC (Care Quality Commission) registered provider and focuses its activity on non-emergency patient transport, with services ranging from hospital discharges and medical appointments to wheelchair and stretcher transfers.

The company describes its fleet as adapted vehicles and non-emergency ambulances, with medical and safety equipment including defibrillators, EVAQ8 bags, first aid supplies, wheelchair systems and stretcher supports. It also states that it has pillows and additional comfort items to adapt each journey to the passenger's needs.

Transfer services for patients and healthcare settings

The service catalogue includes different types of non-emergency patient transport:

• Hospital discharge and admission transfers.
• Wheelchair and stretcher transport.
• Travel to medical appointments, specialist consultations, dialysis, rehabilitation and treatments.
• Transfers between hospitals, hospices, rehabilitation centres and care homes.
• Home-to-school transport for children and young people with additional needs or reduced mobility (SEND).
• International patient repatriation by road in the UK and Europe.
• Private door-to-door medical transport for individual clients, family visits, social engagements and healthcare appointments.
• Stair assistance and specialist manual handling using carry chairs, stretchers and approved techniques.
• Delivery of medical supplies, equipment, prescriptions and essential healthcare products.

Profile of the users served

The company directs its services to patients attending or returning from hospital appointments, people who require stretcher or wheelchair transport, older adults and people with reduced mobility, residents in care and nursing homes, attendees at outpatient clinics, rehabilitation or treatment centres, private clients who need non-emergency medical transport, as well as local authorities, healthcare providers and care organisations. It also mentions people travelling for medical, social or family reasons.

Staff and fleet

Westron Care Ambulance emphasises the training of its drivers, care assistants and patient transport staff to handle wheelchair or stretcher transfers, as well as to accompany passengers with reduced mobility and additional needs. The company states that its team combines professionalism, clinical knowledge and compassionate care.

As for vehicles, it offers the option of a marked or discreet ambulance, and large, medium or compact patient transport vehicles. The site indicates that the passenger can add their favourite music during the journey.

Availability and complementary services

The company states that it offers flexible transport for hospital or medical appointments, ad hoc 24/7 patient transport solutions with prior notice and a medical courier service with same-day or next-day delivery.

Quality control

Westron Care Ambulance describes a quality control system aimed at demonstrating and improving the care, wellbeing and needs of its users, as well as complying with the framework requirements and CQC standards for its regulated activities. According to its presentation, management carries out systematic audits to monitor, assess and evaluate the systems in place and their effectiveness. These audits identify both areas of concern and good practices, which are acknowledged and integrated into practice to strengthen services and maintain compliance. The company states that it learns from every situation and that its quality assurance approach is continuously updated.

Location and contact

The Enterprise Hub | 34 Green Lane | Walsall | WS2 8JH · Phone: 03335773070 · Email: info@westroncareltd.co.uk · Hours: Monday to Sunday, 09:00 to 17:00