HomeServe

HomeServe, emergency cover for plumbing, heating and electrics

HomeServe is a British company that sells home emergency cover and associated technical services. Its activity is structured around three main areas of the property: plumbing and drains, heating via gas boilers, and electrics. The company presents itself as having more than three decades of experience dealing with household breakdowns and operates with a network of its own or partner technicians that it calls Home Experts.

Home cover products

The cover catalogue includes plans for plumbing and drains, gas boilers and central heating, electrical installation, as well as a Premium option and specific cover for landlords who rent out their properties (landlord boiler & plumbing). It also offers home accident insurance and service plans for boilers and for air source heat pumps. The website indicated an introductory promotion of one pound a month for plumbing and drainage cover, and prices from £6.99 a month for gas boiler cover.

Installation and maintenance

Beyond emergency policies, the company offers installation of boilers and electric vehicle chargers. For boiler replacement it works with BOXT, an installation firm that the website describes as one of the largest in the UK, with more than 150,000 customers and 22,000 five-star reviews on Trustpilot, and which offers finance options. Existing HomeServe customers could access a £200 discount on a new boiler through that agreement. It also sells maintenance plans for boilers and for heat pumps, with annual visits that the company arranges with the customer.

Customer service and claims management

Customers have the MyHomeServe platform to submit claims, book a technician visit, check and change appointments, download documents and request the annual boiler service. The telephone helpline operates 24 hours a day, 365 days a year. For enquiries about already opened claims and other matters, online support operates Monday to Friday from 8:00 to 20:00, Saturdays from 8:00 to 16:00 and Sundays from 10:00 to 16:00. Boiler services are carried out Monday to Friday from 9:00 to 17:00, excluding bank holidays, and include the gas safety inspection in the case of landlords.

One-off repairs and other services

The company distinguishes between contracted cover and one-off repairs. For policyholders, repairs are handled through a specific telephone line. For non-customers, it offers a membership called Ding aimed at hassle-free repairs. The areas covered in claims management include plumbing, drains, the water supply pipe, gas, electrics, boilers, pest control and security. The website also refers to the national gas emergency service for cases of leaks.

Informational content and company size

HomeServe maintains a section called Knowledge Hub with guides on home maintenance and small jobs, such as fixing leaks in overflow pipes, unblocking toilets and outside drains, or common boiler problems. The company states that it is the most used specialist provider of plumbing and drainage cover in the UK, a claim it supports with a Walnut Unlimited market sizing survey of 2,911 UK homeowners with August 2026 data. HomeServe is a trading name of HomeServe Membership Limited, a company registered in England and Wales with number 2770612 and registered office at Cable Drive, Walsall, WS2 7BN; it is authorised and regulated by the Financial Conduct Authority for its general insurance activities.

Location and contact

Cable Drive, Walsall, WS2 7BN