NAC (Domestic Appliances) Ltd

NAC, domestic appliance repair at home in the UK

NAC (Domestic Appliances) Ltd is a family-run business based in Wakefield, West Yorkshire, dedicated to repairing out-of-warranty domestic appliances in homes across England, Scotland and Wales. The company was founded in 2014 by Adrian and Amanda Welke, who started the business from a room in their house in Wakefield. Its team of engineers, both its own and service partners, covers most of the UK.

The company presents itself as one of the largest independent specialists in the country in this segment and focuses on extending the life of appliances rather than replacing them. According to its data, it has accumulated more than 665,994 booked repairs and operates in more than 328 towns and cities.

Appliances it repairs

The service catalogue covers the main types of domestic appliances:

• Washing machines and washer-dryers
• Tumble dryers
• Dishwashers
• Ovens, cookers and range cookers
• Hobs and cooker hoods
• Fridges and freezers
• Microwaves
• Coffee machines

It works with all major brands; the website expressly mentions Bosch, Samsung, Hotpoint, Beko, Miele, Neff, AEG, Zanussi, Indesit, Smeg, Rangemaster and Hoover, among others. The company's own published statistics for the last 24 months place Bosch as the brand with the most interventions, followed by Samsung and Hotpoint.

Working method and conditions

The service is organised around several principles that the company details on its website. Each repair begins with a technical assessment of the appliance to diagnose the fault before proposing the work. The price is agreed before starting work, with no hourly billing, and the company states that it offers a fixed-price quote in about 60 seconds with no obligation. Where a repair guarantee is offered, its duration is communicated in writing before the customer decides to proceed.

The company emphasises its focus on repairing rather than selling a new appliance. Visits are scheduled, when available, for the same or next day, and an estimated arrival time is provided. Its internal data indicates an average of 1.9 days to attendance.

Engineer network and training

Repairs are carried out by NAC engineers or its service partners. Through the internal Show You're a Pro programme, partners complete training modules accredited as continuing professional development (CPD) and can apply for City & Guilds certification, so that everyone works to the same multi-brand standard.

The company's training centre in Wakefield obtained the City & Guilds Assured seal in 2022. In addition to training its own technicians, it provides training to British Gas engineers and to professionals from other independent repair companies in the UK. The website mentions several engineers and technical managers with track records of between 600 and 2,700 repairs, based in Swansea, Lancashire, Cheshire, Hampshire, Dorset and Warwickshire.

History since 2014

The timeline published by the company records several stages: in 2015 it moved its activity to its own office; in 2018 it moved into a standalone building in a Wakefield business park; in 2020 it opened an in-house training centre and hired a training manager; in 2021 it bought its own building to bring the call centre and training centre together; and in 2022 British Gas partnered with NAC to train its engineers in multi-brand domestic appliance repair.

Technical disclosure and independent advice

NAC publishes repair statistics and fault guides based on its real experience, with data that the website states is updated automatically. Among the most frequent faults it cites are spin problems in washing machines and drainage problems in dishwashers. Its engineers also collaborate with Whitegoods Help, an independent appliance advice resource active since 2000, and maintain an advice centre with articles on faults, error codes and maintenance.

Reviews and presence

The company shows a score of 4.7 out of 5 based on 31,847 reviews on Trustpilot. Its activity is concentrated in England, Scotland and Wales, with a particular presence in London, Birmingham, Glasgow, Manchester, Liverpool, Leeds, Sheffield, Bristol, Newcastle upon Tyne, Coventry, Cardiff, Nottingham, Leicester, Sunderland, Brighton, Hull and Plymouth, among other cities.

Location and contact

Phone: 0333 016 9622 · Email: help@nacrepair.co.uk · Hours: Monday, Tuesday, Wednesday and Thursday: 08:30-17:00; Friday: 08:30-16:00