Holiday Bay

Holiday Bay: customisable holiday packages from the UK

Holiday Bay is a British travel agency that sells configurable holiday packages departing from London, Manchester, Birmingham, Scotland and Northern Ireland. Its range spans from short European breaks to multi-week tours across Asia, and it presents itself as an option for honeymoons as well as family or solo travel, with options to suit different budgets.

Destination catalogue and holiday types

The website organises its offering into several product categories: city tours, long-haul holidays, beach holidays, multi-city holidays, cruises and theme parks. At the time of analysis, the catalogue listed 44 city tours, 28 long-haul holidays, 33 beach holidays, 17 multi-continent tours, 6 cruises and 4 theme park programmes.

Featured packages included a 21-night stay on the beaches of Thailand, a Japan and China combination, 19 nights across Asia, a tour of South Korea and Japan, 16 nights across Vietnam, Cambodia and Thailand, 15 nights in Bali and 12 nights in China. There were also shorter European options, such as getaways to Paris, Amsterdam, Budapest, Prague, the Algarve and Iceland with a Northern Lights excursion, as well as Disneyland Paris and Disney Orlando.

Short breaks and long-haul travel

The agency explicitly distinguishes between short-haul holidays, designed for destinations reachable within two to four hours' flight and focused on sun, beach or city breaks within Europe, and long-haul grand tours across Asia and other continents. Prices published in the catalogue started from amounts such as £229 for Iceland, £159 for Disneyland Paris or £249 per person for classic multi-city packages, although these are reference rates subject to change.

Booking, protection and customer service

The company states that it holds ATOL protection, a UK financial guarantee scheme for flight-inclusive packages, and presents its booking process as simple and secure. It says it applies a strict screening process to the tours and packages it offers and guarantees to match the price if the customer finds a lower rate. Customer service is handled by a team of travel experts, reachable by phone and email.

Commercial presence and office structure

Holiday Bay operates with two declared addresses in the UK: one in Tunbridge Wells (Kent) and another in Wolverhampton (West Midlands). The company presents itself on its website as a travel and tour agency based in London, although the postal addresses provided correspond to those other two locations.

Offices and locations

Tunbridge Wells office: 121, Pluto House, 6 Vale Avenue, Tunbridge Wells TN1 1DJ · Phone: +44 20 4520 4240 · Email: contact@holidaybay.co.uk

Wolverhampton office: 29 Emerson Road, Wolverhampton, West Midlands, England, WV10 8DE · Phone: +44 20 4520 4240 · Email: contact@holidaybay.co.uk · Hours: Monday to Saturday: 10:00-20:00