Mastershoe

Mastershoe, a multi-format shoe shop with a store in Trowbridge and online sales

Mastershoe is the trading name of Giles UK Ltd, a company that began trading in 1982 and has a store on the high street in Trowbridge, Wiltshire. Its online store opened in 2006 and offers the same branded footwear as the physical shop, with prices that the company presents as identical across both channels.

Footwear catalogue for men, women and children

The range is organised into three audiences — men, women and children — and covers boots, shoes, trainers, sandals, slippers and wellies. Within each section, the catalogue is filtered by product ranges that include footbed sandals, safety footwear, vegan, walking, waterproof, wide fit and barefoot.

Among the brands the shop stocks are Skechers, Timberland, Merrell, Lowa, Grisport, Oak & Hyde Barefoot, Hoka, Aigle, The North Face, Fly London, Hunter, Ecco, Mizuno, Blundstone, Kickers, Barbour, Berghaus, Camper, Caterpillar, Dr. Martens through other names on the list, Keen, Le Chameau, Palladium, Panama Jack, Rieker, Sebago, Sorel, Teva, TOMS, Xero Shoes and Vagabond Shoemakers, among many others. The brand selection is grouped alphabetically in the website navigation.

Technical and outdoor footwear

The range includes specific categories for outdoor activities and sport: walking and trail running boots and shoes from names such as Merrell, Lowa, Grisport, Hoka, Mizuno and The North Face, waterproof footwear with GTX membrane, wide fit models and barefoot options. There is also safety footwear and vegan models.

Bags, accessories and shoe care

In addition to footwear, Mastershoe sells a line of bags and accessories, as well as shoe care products, such as the NikWax and Grangers treatments that appear in its brand catalogue.

Shipping and returns

The company offers free delivery in the UK, express delivery from £4.99 and easy UK returns for £4.99. For international orders it offers fast shipping via DHL. Customer service is provided by phone and email.

Product selection and seasonal updates

The catalogue is continuously updated with each season's styles. The website regularly shows reductions on the recommended retail price for models from brands such as Ecco, Mizuno and Xero Shoes, with discounts varying by item.