Incontinence Shop

Incontinence Shop, supplier of incontinence products in the United Kingdom

Incontinence Shop is a British online store dedicated to the sale of incontinence products, aimed at both individual customers and the professional channel. The company operates under the trading name Incontinence Shop, owned by Easy Care Solutions UK LTD, and has fifteen years of activity, according to its own presentation. Its catalogue is organised according to product type, user and level of loss, with the stated aim of offering maximum absorbency with the greatest possible discretion.

Catalogue of disposable and washable products

The range is divided into two main groups: disposable products and washable products. Among the disposables are light insert pads, shaped pads, incontinence pads, pull-up pants, all-in-one slips, adult nappies and bed and chair pads. The washables include bed and chair protection, briefs and pants, fixation pants and swimwear.

The catalogue is completed with accessories such as wet and dry wipes, skin care and hygiene products, bed pans and urinals, disposable solutions, gloves, cleaning and chemicals, pet care items, mobility aids, bibs and aprons.

Products for men, women and children

The store structures part of its range by type of user. For men it offers light insert pads, shaped pads, incontinence pads, pull-up pants, all-in-one slips, adult nappies, washable briefs and pants, bed pans and urinals, and bed and chair pads. For women, the selection is equivalent and also includes pads and fixation pants. For children, the catalogue includes nappies, pull-up pants, bed protection, briefs and pants, and accessories.

Products are also classified according to the level of loss: small, small to moderate, moderate, moderate to heavy and heavy or continuous. A questionnaire on the website helps to identify the most suitable option according to the user, the type of incontinence (bladder, bowel or both) and the degree of loss.

Brands distributed

Incontinence Shop sells products from a wide range of brands, including TENA, Drylife, Lille, iD Expert, Abena, Libero, Kylie, MIP, Reynard and Vernacare. The company states that it works with a broad range of references from these manufacturers.

Shipping, subscriptions and customer service

The store offers free delivery on orders over £50 and same-day dispatch for orders placed before 4:00 pm, Monday to Sunday. It has a subscription programme with a 10% discount on regular brands and a telephone customer service. The website also publishes a free guide entitled "Living with Incontinence" and maintains a blog with content on bladder health, how incontinence pants work, winter skin care and tips for travel and holidays.

The company serves retail and trade customers throughout the United Kingdom. Local customers can collect their orders from the Pitstone store, located at Westfield Two, Pitstone Green Business Park, Tring.

VAT exemption and corporate details

Incontinence Shop applies VAT exemption to products intended solely to treat or alleviate a disability, in accordance with UK regulations. The company operates as Easy Care Solutions UK LTD, with company number 03364068 and VAT number GB696600409.

Location and contact

Westfield Two, Pitstone Green Business Park, Westfield Road, Tring, LU7 9GP