Southall Travel

Southall Travel, a British travel agency with a track record since 1984

Southall Travel is a UK-based travel agency that states it has been operating since 1984, offering travel solutions from the UK to international destinations. The company positions its offering around a combination of competitive prices and expert, impartial advice to tailor each trip to the client's interests, time and budget. Its website shows an average customer rating of 4.7 out of 5.

Flights and flight-plus-hotel combinations

The core of the business is the sale of airline tickets, with a search engine that allows users to check return or one-way journeys. The tool allows selecting an airline from a wide international list including, among others, British Airways, Emirates, Qatar Airways, Etihad Airways, Air India, Singapore Airlines, Lufthansa, KLM, Air France, American Airlines, Delta Airlines, Turkish Airlines, Qantas, Cathay Pacific and Virgin Atlantic, as well as carriers such as Air Astana, Biman Bangladesh Airlines, Air Seychelles or Air Zimbabwe.

The search engine also allows filtering by cabin class — economy, premium economy, business and first — and by direct flights. Alongside single tickets, the agency sells flight-plus-hotel packages, which places it in the combined holidays segment in addition to air transport.

Holidays, cruises, insurance and tours of India

The offer is organised into several product lines: flights, flights with hotel, holidays, tours of India, cruises and travel insurance. The special offers section includes seasonal promotions, such as the winter sun escapes campaign that the site presents with discounts of up to 80%. Tours of India appear as a separate category within the menu, indicating a specialisation in that destination.

Customer service and booking management

The agency maintains a telephone customer service available 24 hours a day, 7 days a week, as stated on its own site. It has a contact form for customer relations that distinguishes the reasons for enquiry: sales, complaints, compliments, suggestions, reissue or date change and cancellation. The company states that its customer service team responds within 72 hours.

The documentation for each booking is issued by components: e-tickets, invoices, insurance, hotel vouchers and car hire receipts. For hotel and package bookings, documents are sent at least seven days before departure, although the agency warns that they may arrive separately.

Practical information for travellers

The website gathers operational guidance for customers. Regarding e-tickets, it explains that most airlines issue them in digital format and that they can be used at self-service check-in machines, with the purchase card, the traveller's loyalty card or the e-ticket receipt as means of identification; some airlines still issue paper tickets for certain routes.

As for check-in times, the agency recommends arriving at least three hours in advance for international flights, two hours for European flights and one hour for domestic flights, bearing in mind that boarding begins 45 minutes before departure. The departure terminal is shown on the e-ticket or itinerary.

Regarding baggage, the site reminds travellers that allowances are set by the airlines and appear on the ticket or itinerary. As a general reference, it mentions 20 kg in economy class and 30 kg in business, with no individual items over 32 kg accepted, and for flights to the United States and Canada a piece system applies with a maximum of 23 kg and 158 cm total dimensions per item. It also details hand baggage limits, the prohibition of liquids over 100 ml and the removal of sharp objects in the cabin.

On visas, the agency refers to the websites of the UK Home Office and Foreign & Commonwealth Office and the IATA travel centre to check entry requirements, transit visas and health documentation, and recommends confirming conditions with the embassy or consulate of the destination.

Location and contact

Phone: 0208 843 4444 · Hours: Telephone support 24 hours a day, 7 days a week