Etihad Holidays

Etihad Holidays, the tour operator for Etihad Airways holiday packages

Etihad Holidays presents itself as the exclusive tour operator of the airline Etihad Airways, the national airline of the United Arab Emirates. Its business consists of selling holiday packages that combine flight, hotel and experiences at a single price, with the promise of no hidden charges. The company operates from the United Kingdom through the domain etihadholidays.co.uk and markets its programmes with departures from eight British airports.

Destinations in the catalogue

The catalogue covers the Middle East, the Indian Ocean and Asia. In the Middle East it features Abu Dhabi, Dubai, the Northern Emirates (Ras Al Khaimah, Fujairah and Ajman) and Oman. In the Indian Ocean it offers the Maldives, Mauritius, Seychelles and Sri Lanka, while in Asia the catalogue includes Thailand and Bali. The company also organises twin-centre programmes, such as the ten-night proposal combining Abu Dhabi and the Maldives.

Types of trip and customer segments

The offering is structured by traveller profile: all-inclusive packages, luxury holidays, honeymoons, trips for couples, families, single parents and solo travellers. Romantic escapes and safari programmes are also sold. By season, the catalogue includes winter, summer, Christmas and New Year offers, last-minute bookings and school promotions, as well as a selection linked to the Formula 1 Grand Prix.

Services included and booking conditions

The packages include flight, hotel and transfers, with baggage of up to 30 kg included. Booking requires a deposit of £50 per person. The company highlights the flexibility of its packages and its status as a tour operator with ATOL protection, as well as the benefits of ABTA. The site indicated an autumn promotion with £250 off per booking using a code, expiring on 30 September at 23:00 and with applicable terms and conditions.

Featured hotels and accommodation

Among the promoted accommodation are Hilton Yas Island, WB Abu Dhabi, Rixos Hotels properties, villa resorts, JA Resorts and Adaaran Hotels. The website groups these proposals into sections such as hotels of the week and exclusive offers by chain.

Traveller profile and approach of the offering

The company targets customers seeking personalised experiences, from romantic escapes on private islands to family holidays in theme parks, city stays or adventure safaris. Etihad Holidays states that it personally selects the hotels and experiences it sells, tried and tested by its team, and underlines its commitment to sustainable aviation practices within the Etihad Airways group.

Corporate structure and presence in the United Kingdom

The site identifies Capital Holidays (International) Sole Proprietorship L.L.C., part of ADNEC Group, as the rights holder. Customer service in the United Kingdom is provided by telephone and email, and the company maintains a newsletter to receive promotions and discounts.

Location and contact

Phone: +44 20 38700591 · Email: serviceuk@etihadholidays.com