Vizion Network

Vizion Network, a British vehicle management and repair network

Vizion Network is a vehicle repair network based in the United Kingdom, founded in 2009. The company presents itself as the country's largest repair network and centres its activity on the comprehensive management of claims and repairs for vehicles of both mainstream and premium brands. Its proposition combines a network of partner repairers with its own digital platforms that support the customer throughout the entire process, from opening the claim to vehicle delivery.

Digital claims management

The company has developed a set of technology tools aimed at automating and streamlining the customer journey. According to its own description, these platforms cover claim initiation, validation, repairer allocation, tracking, management and the collection of post-repair feedback. Among the solutions it mentions are Triage Plus, Cortex, Lenz and AutoFlow, as well as a dedicated customer portal (Your Repair Hub) and a courtesy vehicle system. The company states that these tools provide end-to-end connectivity between the parties involved and operate continuously.

Repairer network and approvals

Vizion Network works with a network of independent repairers which, according to the company, hold approvals from the major car manufacturers and insurance companies, and operate in line with British Standards. The firm highlights its ability to direct each vehicle to repairers specialising by brand, with technicians specifically trained by the manufacturer to work on highly complex vehicles. The company emphasises its commitment to a well-connected network of strong independent repairers, whom it allows to carry out their specialised work.

Recognition and institutional presence

The company notes that it has been included in the London Stock Exchange Group's list of the 1,000 Companies to Inspire Britain and in the Financial Times ranking of the 1,000 fastest-growing companies in Europe. It also describes itself as a pioneer in the provision of repair and information technology solutions, and places innovation at the heart of its activity in both the repair and digital development fields.

Services and complementary programmes

In addition to repair management, the company's offering includes programmes and areas of activity such as the Green Earth environmental initiative, the loyalty and recognition programme for repairers, the Vehicle Replacement service with replacement solutions and fulfilment management, and the Drive Opus programme. The company also maintains a partners section with technology providers and a supplier directory, as well as a careers area with published vacancies.

Customer service and support

Vizion Network has customer service, technical support and account management teams. The company states that it handles general enquiries, questions about repairs in progress and requests from member repairers, and warns that telephone wait times may vary during busy periods. For repairs in progress, it directs customers to the personalised customer portal, where they can check the progress of the work, the next steps and the expected timescales.