Personal Touch Kent

Personal Touch Kent: mortgage and financial advice in Tonbridge

Personal Touch Kent is an independent family-run business based in Tonbridge, in the English county of Kent, dedicated to mortgage, insurance and financial brokerage and advice. The firm presents itself as a family-run business that has been operating since 1987 and has received several awards for its services, according to its own communication. Its activity is aimed at clients seeking home financing, personal protection and asset cover, serving both local residents and those operating in the London, Kent and Sussex areas.

Products and areas of advice

The range of services detailed on the firm's website covers several complementary lines:

• Mortgages: search and processing of mortgage loans tailored to each client's situation.
• Secured loans: financing backed by an asset.
• Insurance: personal protection, as well as home and contents insurance.
• Conveyancing: management of the legal formalities associated with buying and selling property.
• Surveys: commissioning of property valuations and inspections.
• Wills: drafting of wills.
• Loan calculators: online tools to estimate borrowing capacity or repayments.

In addition, the company states that, through a partnership with PTK-Invicta, it offers financial planning in the areas of pensions, investments and inheritance tax (IHT) planning.

Structure and regulation

Personal Touch Kent operates as a trading name of PTK Ltd, a company authorised and regulated by the Financial Conduct Authority (FCA) under number 754672. The firm warns that the FCA does not regulate commercial finance, wills or some buy to let mortgages. Regarding fees, the website indicates that a fee is normally charged for mortgage advice, variable according to the client's circumstances, with a typical amount of £295.

Team and customer service

The company presents a team of advisers including Kelly, Neil, Saffron and Luis, with biographical profiles available on its page. The testimonials collected on the site highlight Neil's work as a mortgage adviser, emphasising his professionalism and the support provided during the process of obtaining financing. The firm defines itself as a business offering personalised service and direct dealing, in line with its status as a family-run business.

Geographic coverage

Although its base is in Tonbridge, the company directs its activity to clients in London, Kent and Sussex, as can be inferred from its own name and the description of its services. This coverage is reflected in the title with which it presents itself online, which expressly mentions those areas.

Location and contact

Phone: 01732 364772 · Email: enquiries@personaltouchkent.co.uk