Karen Millen

Karen Millen, women's fashion with online sales

Karen Millen is a women's fashion brand that operates mainly through its online store. Its catalogue covers clothing, footwear, accessories, beauty products and homeware, with specific sections for formal occasions, bridal, wedding guests and plus and petite sizes.

Clothing and collections

The clothing range includes dresses, tops, knitwear, skirts, jumpsuits and playsuits, trousers, suits and tailoring, denim, co-ord sets, shorts, swimwear and beachwear, loungewear and lingerie. The site organises part of the catalogue by fit, with lines for plus sizes and petite sizes, and by collections such as Off Duty, Relaxed Luxe, Elevated Daywear, Occasion Glam, RSVP, Corporate, Forever and Bridal Edit.

The dresses section is divided into maxi, midi and mini, and includes selections of wedding guest dresses, black dresses, embellished dresses and white dresses. Under coats and jackets, it lists trench coats, puffer coats, wool coats, camel coats, lightweight jackets, tailored coats, belted coats and funnel neck, as well as bombers, leather jackets, blazers, cardigans and faux fur pieces.

Occasions and bridal

The occasion category brings together party dresses, cocktail dresses, race day outfits and desk to dinner transitions, along with accessories such as fascinators and heels. The bridal section includes wedding dresses, dresses for wedding guests, mother of the bride, bridesmaids and outfits for honeymoon and hen dos.

Accessories, beauty and home

Accessories include footwear, bags, fascinators, jewellery and sunglasses. The beauty category includes makeup, skincare, haircare and bodycare, fragrance, gift sets, health and wellness products, beauty electricals, face masks, makeup bags and a selection of Korean beauty with the Medicube brand. There is also an exclusive beauty advent calendar.

The home section comprises bedding, cushions, towels, small kitchen appliances, tableware, home fragrances, throws and candles, organised by rooms such as bedroom, living room, kitchen and dining, and bathroom.

Brands and pre-loved

Alongside the main brand, the site sells labels such as Coast, Warehouse, Wallis, Oasis, Dune London, Hobbs London, Principles, Dorothy Perkins, Kurt Geiger, Miu Miu, Saint Laurent, Prada, Steve Madden, Delonghi, Smeg, Soak&Sleep, Paoletti, The Lyndon Company and Ted Baker. There is a pre-loved section that includes pre-loved clothing, shoes, bags and accessories.

Shopping and customer care services

The store offers visual search to find similar products from a photo, wishlist, gift cards and balance check, and its own app. Payment methods include PayPal, Klarna and Clearpay. It has a customer care service with frequently asked questions, returns information, shipping and delivery, size guide and contact form. It also offers discounts for students through Student Beans and UNiDAYS, and for key workers.

The site shows next day express delivery for £3.99 on orders over £150 and a promotion with 40% off everything and an extra 15% off with code KMEXTRA15. The featured collection is AW26, presented as Heritage Reframed, with day and evening pieces, wool coats, leather and denim. The company operates in several countries, including the United Kingdom, Ireland, the United States, Australia and the rest of the world.