schuh

schuh, British multi-brand footwear chain

schuh is a footwear retailer with a presence in the United Kingdom that sells trainers, boots, shoes and sandals for women, men and kids. Its catalogue combines own-brand lines with international labels, and the company operates both through its online store and a network of physical shops, as stated in the information published on its own website.

Catalogue by audience and category

The range is organised into three main sections —women's, men's and kids'— and within each one categories such as new arrivals, bestsellers, trainers, flat shoes, heels, boots, slippers, sandals and accessories are displayed. In the kids' segment it is further divided by sizes: toddler (1-13.5), junior (10-3) and youth (3-6), with specific sections for girls and boys, sandals and easy-on shoes.

Brands stocked

Among the brands the shop carries are adidas, ASICS, BIRKENSTOCK, Converse, Crocs, Dr. Martens, Havaianas, New Balance, Nike, Nike Jordan, PUMA, Saucony, UGG, Vans, VEJA and Kickers, as well as the own brand schuh. Accessories include items from Crep Protect, New Era, Ray-Ban and Von Dutch, among others.

Accessories and extras

Beyond footwear, the catalogue includes socks for adults and kids, shoe care products, caps and hats, bags, sunglasses, laces and charms, tote bags and handbags.

THE SCHUH CLUB loyalty programme

The company runs a points programme called THE SCHUH CLUB. Every pound spent equals one point and, upon accumulating 100 points, the customer gets a £5 discount. The programme includes early access to products, exclusive promotions and prize draws, and offers specific conditions for students, with 20% off and double points on every order.

Shipping, returns and payment methods

The site advertises free delivery for orders over £70 and a one-year returns period. It warns that Crep Protect spray cannot be shipped to the Highlands, islands or Northern Ireland, and that some delivery services may not be available in those areas. Accepted payment methods listed include Klarna, Mastercard, PayPal, Visa, Amex, Apple Pay, Love 2 Shop, Google Pay and Clearpay.

Corporate commitment and community

The company structures its community action around several stated pillars: do more good, wellbeing and connection, culture and community, environment and the Pride Never Stops programme. The site also mentions its support for the World Land Trust and publishes statements on accessibility, a social code of conduct and the fight against modern slavery. schuh is part of the Genesco group and declares itself a carbon-neutral organisation.

Presence and customer service

The company has physical shops in the United Kingdom, whose locations can be found on its website, and offers customer service by email. The site is available in English for the markets of the United Kingdom, Ireland, the European Union and Germany.