Baggage Factory

Baggage Factory, luggage and travel accessories with its own UK network

Baggage Factory is a British retailer specialising in luggage, backpacks, bags and travel accessories. The company presents itself as a trusted name in the sector since 1997 and notes that, together with Baggage World, it has more than twenty years of activity. Its model combines a network of more than twenty stores in the UK with an online shop operating in pounds sterling (GBP £).

Luggage catalogue

The suitcase range is organised by use category and by material. Categories include cabin luggage, underseat luggage, business luggage, wheel bags and garment bags. By material, the shop distinguishes between hard-sided and soft-sided suitcases. The catalogue includes specific models such as the Fantana Ridge Premium PP Trolley Case 75 cm, Matrix 78.5 cm, Phoenix 77 cm, Dallas 78.5 cm, Starlet Large 76 cm, Caldera 76 cm and Hexagon 87 cm, among others.

Backpacks, bags and accessories

The backpack range is divided by use — business, casual, school and travel — and also by audience, with sections for men, women and unisex. It also includes backpack trolleys. In bags, the company groups business bags, sports bags, laptop bags, holder bags, cargo bags and waist bags, with men's collections covering leather bags, messenger bags and toiletry bags. The Kidzpac children's line is organised around Disney characters and its own Kidzpac World catalogue.

Shopping trolleys and travel accessories

The shopping trolley section is divided by number of wheels: two, four and six. In travel accessories, the shop sells locks, adaptors, socks, pillows, digital scales, luggage straps, covers and luggage tags.

Own brands and partner brands

Baggage Factory distinguishes between its own brands — Eagle, Fantana, Peter James and Kidzpac — and a group of partner brands including Briggs & Riley, Guess, Joules, Radley, Samsonite, Solo, The Bridge, Victorinox, Vendula London, Valentino and Wenger.

Purchase conditions and service

The website advertises 14-day returns, buy now pay later options and estimated delivery times of two to three working days. The site shows a 15% welcome promotional code for the first order. The company maintains a contact channel via its email and phone, and has a stores section on its website.

Customer reviews

The material includes testimonials from shoppers who mention the service received in stores such as Westfield Stratford, Lowry and Trentham, the speed of shipping on online orders, the quality of backpacks and shopping trolleys, and their experience with children's suitcases.