AQB Group

AQB Group: comprehensive maintenance and compliance for properties in East Anglia

AQB Group is a company based in Thetford that operates across Norfolk, Suffolk and Cambridgeshire. Its work combines plumbing, heating, electrical and compliance services for three types of clients: commercial properties, landlords and letting agents, and homeowners. The firm presents itself as a maintenance and compliance provider that helps keep properties safe, compliant and operational.

Services for commercial properties

For the commercial sector, AQB Group offers planned and preventative maintenance, with annual servicing plans aimed at reducing costly breakdowns and minimising downtime. The company also covers reactive and emergency repairs with 24-hour, 365-days-a-year support. The systems it handles include heating, plumbing and domestic hot water, air conditioning and ventilation, and electrical systems.

In the area of compliance, the company manages safety certificates, legionella risk assessments, thermostatic mixing valve (TMV) servicing, fire and carbon monoxide alarm checks, and gas, heating, electrical, HVAC and water hygiene services.

Solutions for landlords and letting agents

AQB Group tailors its services to landlords and letting agents with preventative maintenance plans designed to reduce disruption for tenants. The offering includes the same certified compliance blocks — safety certificates, legionella assessments, TMV, fire and CO alarms, gas and heating, electrical, HVAC and water — along with reactive and emergency repairs available on an ongoing basis. The company has also developed its own compliance app, AQB Comply, aimed at managing these obligations.

Services for homeowners

For individuals, the company offers home maintenance plans with monthly fees. The catalogue shown on the website includes a maintenance plan from £15 per month, heating cover from £7.99 per month and heat pump cover plans from £12.99 per month. Home services cover boilers, heating and plumbing (maintenance, safety certificates, repair and fault finding, installations and replacements), electrical (servicing, certificates, repairs, installations, electric vehicle charging and EICR compliance), air conditioning (installation, maintenance and repair) and air source heat pumps (servicing, certificates, repairs and installations). A home maintenance plan is also offered under the name AQB Home Club.

Technical profile and response

The company states that it has engineers registered with Gas Safe, NICEIC and OFTEC. According to its presentation, these professionals turn up when they say they will and explain the work in plain language. AQB Group highlights its fast response capability in Thetford and nearby areas, with engineers ready to keep systems running without interruption. The company also publishes case studies and compliance guides among its resources.

Reviews and clients

The website shows an average rating of 5.0 out of 5 based on more than 240 Google reviews, and a score of 4.9 out of 5 on Trustpilot. Among the testimonials collected are those from Simon Ward, of Automated Environmental Systems (AES), who describes the company as "fantastic" and highlights its communication and level of service; Ian Fieldhouse, of Orbit Homes, who calls it "better than any company" he has used; Lewis King, a commercial property owner, who recommends the service; and several individual homeowners who praise the speed, cleanliness and professionalism of the technicians, mentioning Alex and Tom for their work installing a heating system and resolving boiler issues.

Location and contact

Phone: +441603339112 · Hours: Emergency service 24 hours a day, 365 days a year.