The GP Service

The GP Service: private online GP consultations in the UK

The GP Service is a private primary care service that allows you to consult with a licensed UK clinician via video call or phone on the same day. The company presents itself as an alternative for those who cannot get an appointment with their GP or need care outside normal hours. The service operates 365 days a year, from 8:00 to 17:00, and treats patients from any location via phone, tablet, or computer.

Available clinical services

The initial consultation costs £49 and includes a full clinical assessment. If the clinician considers it appropriate, they can issue a prescription, a fit note, or a referral letter. Additional services are charged at £19.99 each and are only charged if the professional issues them.

• Video or phone consultation: clinical assessment with an independent prescriber registered with the GPhC.
• Repeat prescriptions: renewal of established medication after a safety screening, without the need for a new video call. They are sent to any UK pharmacy.
• Fit notes and medical certificates: documents signed by the prescriber and verified with a QR code, delivered to the patient's phone.
• Referral letters: letters for private hospitals, NHS specialists, and diagnostic services.

Therapeutic areas and conditions treated

The service covers 16 specialist areas and hundreds of conditions. These include general health (colds, flu, fatigue, fever), mental health (depression, anxiety, stress), men's health (erectile dysfunction, hair loss, hormone health), women's health (contraception, hormone replacement therapy, urinary tract infections), cardiovascular health (blood pressure, cholesterol, heart), sexual health (advice, prescriptions, PrEP), dermatology (acne, eczema, psoriasis), respiratory (asthma, COPD, infections), hair loss, gastrointestinal (IBS, reflux, bloating), children's health (anxiety, infections, vaccines), and weight loss with a clinician-led programme.

The company also prescribes medications for conditions such as hypertension, bacterial infections, high cholesterol, seasonal allergies, low mood, depression, thyroid conditions, type 2 diabetes, acid reflux, performance anxiety, asthma, and weight management. The medication catalogue is available on the website.

How the service works

The process begins by booking a same-day appointment. The patient then connects via video or phone with a qualified UK clinician. After the consultation, if clinically appropriate, prescriptions are issued within minutes. The patient can collect them the same day from over 6,000 partner pharmacies or have them delivered to their home within 24 hours in discreet packaging. The company states that the average wait to see a clinician is 15 minutes.

Professional profile and guarantees

The prescribers are independent pharmacists registered with the General Pharmaceutical Council (GPhC). All prescriptions follow NICE clinical guidelines. The company is registered with the Information Commissioner's Office (ICO) and holds Cyber Essentials certification. It presents itself as one of the first private clinician services in the UK linked to NHS medical records: with the patient's consent, it shares notes with their GP to maintain coordinated records.

Track record and reach

The GP Service has been operating since 2015 and has treated over 130,000 patients. It has over 6,000 partner pharmacies across the UK and 200 walk-in centres. The company describes itself as a complement to the NHS, not a substitute, and emphasises its ability to offer same-day access when the public system has delays.

Corporate plans

The company offers corporate private healthcare plans for teams, as detailed in its employers section.