Virgin Media O2

Virgin Media O2 and Volt fibre and mobile packages

Virgin Media O2 is a UK telecommunications operator that offers fibre, landline and mobile services. Its offering is built around Volt, a set of benefits aimed at those who combine Virgin Media and O2 services in the same household. The company presents these bundled packages as its main proposition on the website analysed.

What Volt includes for combined customers

The Volt programme adds improvements to subscribed services at no extra cost, according to the company's own description. The advertised benefits are as follows:

• A fibre speed boost to the next available level, up to 1 Gbps.
• A WiFi guarantee at no extra cost, with up to three WiFi Pods if needed.
• Double mobile data on every eligible O2 Pay Monthly plan in the household.
• Use your mobile in 48 European destinations, with up to 25 GB, and in 27 more destinations worldwide through the O2 Travel Inclusive Zone.

Fibre and landline catalogue

The website details several fibre plans, sold on their own or together with the Virgin Phone voice line and the Anytime chatter calls service. The average download speeds indicated in the catalogue are 132 Mbps for M125, 264 Mbps for M250, 362 Mbps for M350, 516 Mbps for M500 and 1130 Mbps for Gig1. The company notes that the plans include line rental, set at 19 pounds per month, and that promotional prices apply to new customers with a minimum commitment that for several products is set at 24 months.

The catalogue also shows a fibre-only option without a voice line and a combination of M250 fibre with an O2 SIM under the Volt umbrella. For the M500 plan, the company states that the inclusion of Netflix at no extra cost depends on the fibre speed chosen and may be lost if the package is modified.

Contract terms detailed by the company

The published terms warn that fibre prices and conditions may change during the contract and that reduced prices may be offered only in certain areas. Cancellation before the end of the minimum term incurs an early disconnection fee. The company also specifies that downgrading a service in the package may result in the loss of the bundle discount and that upgrading any component means the standard price applies to that upgrade. Virgin Media reserves the right to withdraw or modify the offer and not to combine it with other promotions unless expressly stated.

Offer structure and customer service

The site organises access according to customer type and maintains a specific help and support section for those who already have Volt. Navigation is completed with sections about the company, news and the Virgin Media O2 Business area, confirming that the company serves both individuals and businesses.