plan.com

plan.com: mobile virtual network operator for businesses in the United Kingdom

plan.com is a mobile virtual network operator (MVNO) based in the United Kingdom that focuses on mobile connectivity for businesses of all sizes. The company presents itself as an award-winning operator regulated by Ofcom, subscribed to the Communications Ombudsman for impartial dispute resolution. Its proposition combines access to wholesale mobile networks with its own digital platform, my.plan, which allows centralised management of devices, usage and security controls for a mobile fleet.

my.plan: centralised management of mobile fleets

The differentiating core of plan.com is my.plan, a platform the company describes as a comprehensive ecosystem for managing all aspects of corporate mobile telephony. According to published information, more than 750,000 customers use it to manage their devices, usage and costs 24 hours a day. The platform includes over 100 built-in features and is designed to adapt to different roles within the organisation, such as business owners, HR, IT and finance.

Among the capabilities the company details are:

• Usage controls: limits on calls, texts and data, roaming restrictions, international calls and premium calls.
• Productivity: blocking distracting apps and websites, such as social media, streaming platforms, adult content and gambling sites.
• Visibility: live interactive map with the location of staff devices and usage analysis by location.
• Security: network-level cybersecurity controls to protect corporate mobiles against malware and botnets, restrict VPN usage and block unwanted ads.
• Notifications: configurable proactive alerts when the team reaches 50%, 80% and 100% of call, text or data allowances.
• Usage analytics: historical reports, detailed summaries of calls, texts and data, and granular analytics per user or company-wide.
• Protection for lost or stolen devices: application of service and handset restrictions to render misplaced devices unusable.
• Roaming: usage viewing, alerts, bolt-ons and limit management even when the device is abroad.
• Support: exclusive live chat within my.plan and a library of self-help articles.

Customer profile and reach

plan.com states that its platform is designed for sole entrepreneurs, growing SMEs and large enterprises. The company says that 95% of its business customers rely on my.plan to manage their mobile estates and that it maintains a 97% customer retention rate in an 11-year relationship with one of its partners. Among the sectors and organisations mentioned in testimonials are transport, construction, sports services and companies of various sizes, reflecting a cross-sector rather than sector-specific approach.

Business model and distribution channel

In addition to direct sales, plan.com operates a partner model that includes direct partners, distribution partners and wholesale partners. The company presents itself as a provider that combines wholesale network coverage with real-time management and control tools, and highlights that switching to its service is designed to minimise or eliminate downtime: on the scheduled transfer day, the customer simply switches SIMs without losing connection.

#SecondSignal recycling initiative

The company promotes #SecondSignal, a programme that collects unwanted mobile devices to give them a second life and redistribute them to communities in need in the United Kingdom. The initiative is presented as part of its social responsibility activity.

Awards and presence

plan.com describes itself as a multi-award-winning mobile virtual network operator. Its headquarters are in the United Kingdom, with postcode IM1 2LR, and its platform has accumulated more than 19,000 reviews with an average rating of 4.3. The company serves customers throughout the United Kingdom.