Safety Solutions Training

Workplace safety training for public-facing teams

Safety Solutions Training is a British company specialising in practical workplace safety training for organisations whose employees deal with the public. Its catalogue is built around the everyday risks these teams face: conflict management, lone working, challenging calls, safeguarding adults and children, professional boundaries and risk prevention during home visits. The company states it has over 30 years of frontline police and security experience, and has trained more than 400 organisations across the UK.

A catalogue built on real scenarios

Courses are adapted to the organisation, staff roles and working environments. The starting point is the main risk area, and from there the content is shaped around the situations employees routinely manage. The methodology combines live practice with support from experienced actors to test communication, judgement, escalation and coordinated response.

Training areas

• Conflict Management: de-escalation strategies, communication under pressure and personal safety skills for frontline staff facing public hostility. Half day or full day.
• Conflict Management for Hospitality and Licensed Premises: de-escalation, refusal of service and calm decisions for teams who sell alcohol and deal with the public. Full day.
• Lone Worker Safety: practical ways to reduce risk and reassess it as the visit changes, for staff working alone. Half day or full day.
• Dealing with Challenging Phone Calls: managing verbal aggression, setting professional boundaries and handling high-stress telephone interactions. Half day.
• Safeguarding Adults and Children: practical awareness for staff who may identify concerns involving adults, children, families, carers or vulnerable people. Half day or full day.
• Professional Boundaries: clear, practical guidance for maintaining safe, consistent boundaries in demanding frontline roles. Half day.
• Dangerous Dogs Awareness: reading dog behaviour, safer body language and what to do when there is a dog at the property. Half day or full day.
• Scenario Based Frontline Training: controlled live-learning scenarios for staff who work with the public, using experienced role-play support. Bespoke programme.
• Violence Against Women and Girls: a course that improves understanding, builds confidence and gives practical crime prevention and personal safety advice applicable professionally and personally. Half day.

Reference resources: the Safety Hub

The company maintains a resource space called the Safety Hub, with practical material drawn from its frontline experience. It includes content on workplace violence and aggression, practical controls and incident review; lone worker safety, with guidance for those who work alone, travel or need check-in and escalation; managing abusive calls, repeated contact, boundary setting and escalation; guidance for non-specialist staff on what to notice, record objectively and refer regarding safeguarding; recognising boundary drift (gifts, over-familiarity, unofficial contact and pressure to bend the rules); assessing dog risk before a visit; and personal safety away from work, with advice on travel, walking and public transport, written for employers to share with their staff.

Additional professional development

Separate from the workplace safety catalogue, the company offers a practical workshop for trainers and teachers who want to improve the quality of their virtual sessions through Microsoft Teams. The content covers practical guidance on Teams, engagement, breakout rooms, screen sharing, accessibility and confident online facilitation. Half day.

Reviews and clients

The company displays verified Google and Trustpilot reviews, with a score of 5.0 out of 5 on Google (60 reviews) and 4.9 out of 5 on Trustpilot (225 verified reviews). Featured comments include those from social housing professionals, children's safeguarding services, homeless centres and security staff, who mention the clarity of the content, its relevance to daily work and the quality of the trainers. The company states it retains delegate names and organisations where available.

Downloadable material and initial contact

The site allows you to download the 2026 training brochure in PDF and offers a contact route to discuss training needs, with a practical recommendation and no obligation. The company operates from the UK and serves organisations across the country.