Saisales UK

Saisales UK, refurbished Apple and Samsung phones

Saisales UK is an online store with a British domain that sells refurbished Apple and Samsung mobile phones. Its catalogue is organised around two main sections, iPhone and Samsung Galaxy, and also includes models from other brands such as Google and Huawei within a general refurbished products section.

The store's proposition is based on offering restored high-end devices at prices lower than those of a new handset. The company states that each device undergoes rigorous testing and is restored to factory settings, and backs its products with a twelve-month warranty.

iPhone catalogue

The Apple range covers models from different generations. Visible models include the iPhone XR 64 GB, the iPhone XS Max in 64 and 256 GB capacities, the iPhone 12 and iPhone 12 Mini, as well as more recent models such as the iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 15 Pro, iPhone 15 Pro Max and the iPhone 16 Pro Max 1 TB unlocked with dual eSIM.

The store presents these handsets as tested and restored devices, and sells them as a buying alternative both on price and on sustainability grounds, by giving a second life to devices that have already been manufactured.

Samsung Galaxy range

In the Samsung section, the catalogue includes models from the Galaxy S, Galaxy A, Galaxy Note and Galaxy Z families. Models listed include the Galaxy S20 FE 5G 128 GB, the Galaxy S21 5G in 128 and 256 GB, the Galaxy S21 Ultra 5G 128 GB, the Galaxy Note20 Ultra 5G 256 GB, the Galaxy A34 5G 128 GB and several foldable models: Galaxy Z Flip 3 5G in 128 and 256 GB, Galaxy Z Flip 4 5G 256 GB and Galaxy Z Fold 4 5G.

The selection is presented organised by series, with specific filters or sections for the A, S, Z Flip and Z Fold ranges, making it easier to find the desired format and generation.

Condition grades and what to expect from each device

Devices are classified according to their cosmetic condition into three levels, which the store describes in detail so that buyers can adjust their expectations and budget:

• Excellent: products with minimal signs of use, with few or no cosmetic imperfections, which usually appear almost like new.
• Very Good: devices with minor signs of wear, generally superficial and with no significant impact on functionality.
• Good: handsets with noticeable wear, such as scratches or marks, but fully functional and at a more affordable price.

This grading applies to the description of the cosmetic condition, not to the technical performance, which the company holds to the same standard for all categories.

Warranty, returns and shipping

The store offers a twelve-month warranty on its products, free returns during the first thirty days and a free two-day delivery service. According to its own presentation, the company has more than 350,000 customers.

Orders are shipped in Saisales' own packaging, described as sustainable and fully recyclable, designed to protect the device during transport. Each device includes cables and compatible accessories, which may not be the manufacturer's original ones.

Promotions and shopping experience

The site maintains a weekly deals section that is renewed every Friday, with special selections of iPhone and Samsung Galaxy at reduced prices. At the time of analysis, the website also displayed promotional codes for up to 15% off electronics and up to 20% off laptops, and announced discounts of up to 40% on the iPhone 15 Pro.

The store has standard e-commerce features, such as a wishlist, account creation, login and password recovery, aimed at managing orders and favourites.