THG Holidays

THG Holidays, multi-centre travel agency in Swansea

THG Holidays is an independent, family-run travel agency based in Swansea (Wales, United Kingdom). The company presents itself as a specialist in multi-centre trips and bucket-list experiences, and states it has nearly twenty years of experience as a tour operator. Its team is described as expert in the destinations it sells and works with a personalised service, with individual appointments that can be held at the office or by telephone.

Destinations and travel styles

The agency's catalogue covers destinations in Asia, the Americas, the Indian Ocean and the Middle East. Among the countries and regions with published offers are Thailand, Canada, the Maldives, Sri Lanka, the United States, Malaysia, Vietnam, the Philippines, Bali and islands, Cambodia, Europe and India. The website organises its proposals by category: multi-centre trips, bucket list, cruises, tours, honeymoons, all inclusive and wildlife safaris.

The company describes its offering as a selection of personalised luxury holidays, with examples ranging from temples and wildlife in Asia to American cities, Indian Ocean beaches and the towering skyscrapers of Arabia. It also notes that the site shows only part of what it offers and that its speciality is tailoring each itinerary to the client's preferences, with no programme too big or too small.

Featured offers from the catalogue

The best sellers section, compiled according to the company by its team of experts, included at the time of analysis the following proposals, with prices per person and duration as indicated on the website itself:

• Guided tour of the southern United States: 7 nights from £1,899 per person.
• Bangtao Beach, Phuket (Thailand): 10 nights from £1,019 per person.
• 9-night tour of Vietnam: from £1,599 per person.
• Chaweng, Koh Samui (Thailand): 7, 10 or 14 nights from £1,549 per person.
• Iceland, Niagara and New York: 8 nights from £1,299 per person.
• Canareef Resort (Maldives): 7 nights from £1,679 per person.
• Discover the Philippines: 12 nights from £2,999 per person.
• Langkawi (Malaysia): 7 nights from £1,459 per person.
• Nusa Dua, Bali: 7 or 14 nights from £1,379 per person.
• Chiang Mai (Thailand): 7 nights from £1,649 per person.

The offer count by destination shown on the website was 37 for the United States, 21 for Canada, 10 for Thailand, 8 for Sri Lanka, 5 for the Maldives, 4 for Malaysia and 4 for Vietnam.

Personalised attention and support during the trip

The agency insists on a direct service model: the client deals with a dedicated team from the first enquiry to the return. According to its description, the service includes advice and guidance before departure and 24-hour assistance during the stay abroad, with proactive management of flight delays, last-minute changes or alternative bookings, as well as direct access to the support team in case of emergency.

The company also highlights that all its departments work in the same location, which facilitates internal and client communication, and that its directors, Michelle and Gareth Gronow, have been active in the company daily since 2007. It also maintains stable relationships with accommodation providers and airlines, and offers financial protection on relevant bookings through its ATOL licence and ABTA membership.

Team and structure

The website details the team composition, headed by Gareth Gronow as managing director and Michelle Gronow as director. The structure is completed by Mandy Jones (sales manager), Tony James (head of product), Kerry Thomas (sales supervisor), Gavin Oak (product for South East Asia and Sri Lanka), Stam Tzafos (product for the USA, Canada and Europe), Bev Bowden (aviation and ticketing), Shirley Smith (accounts), Gareth Rees and Sam Mills (travel advisors), Jessica Owen (customer services), John Bowden (business systems) and Alex Gronow (business systems).

Editorial content and corporate service

In addition to selling travel, THG Holidays publishes articles and travel guides written by members of its team, covering topics such as new flight routes, US national parks, Toronto, California's Highway 1, Route 66, Puglia and Adriatic cruises. The website also includes a corporate section and the option to book an appointment with an advisor.

Location and contact

Suite 3 RVB House, New Mill Court, Llansamlet, Swansea SA7 9FG · Telephone: 01792 482 432